Slot Attendant

Slot Attendant 

Department: Slot Operations 

Classification: Key 

Exemption Status: Non-exempt 

Reports To: Slot Shift Supervisor 

Pay Grade: TBD 

Location:  All GLC Properties 

Position Summary — The Slot Attendant is responsible for actively monitoring and providing services in their assigned area including: assisting with jackpots, fills, machine malfunctions and general guest service. 

Essential Functions — An individual in this role must be able to perform the following functions with or without reasonable accommodation. 

• Performs minor machine maintenance. 

• Completes department forms and paperwork as necessary. 

• Develops and maintains a friendly, courteous rapport with customers and staff. 

• Operates hand-held radio – hearing and speaking clearly using established signals and codes. 

• Must be able to read, comprehend and interpret complex written and oral instructions. 

• Effectively interprets machine conditions by use of self-diagnostic and troubleshooting techniques. 

• Responds to floor calls in an expeditious manner. 

• Maintains security of equipment, records, and keys. 

• Consistently follows complex procedures. 

• Troubleshoots, identifies and prevents equipment problems. 

• Maintains a clean, neat and safe gaming floor environment. 

Qualifications   

• High school diploma or G.E.D. and casino guest services experience required. 

• Cash Handling experience preferred. 

Knowledge, Skills, and Abilities  

• Ability to establish and maintain relationships with fellow team members, management, and guests. 

• Skilled in the use of Microsoft Word, Microsoft Excel, and basic office skills.  

• Ability to read, comprehend and interpret complex written and oral instructions. 

• Knowledge of troubleshooting methods for assessing machines and equipment.  

• Ability to accurately count currency. 

• Ability to remain calm in emergencies or stressful situations. 

• Ability to sustain a high level of confidentiality and professionalism. 

Other Requirements — Required to obtain and maintain a Seneca Cayuga tribal gaming license and a state issued I.D. All applicants must successfully pass a pre-employment drug screening prior to beginning employment. Must be at least 18 years of age. 

Physical Requirements — Position requires the ability to lift up to 50 lbs., climb, bend, or kneel for extended periods. 

Work Environment — Grand Lake Casino is a drug and alcohol-free workplace; Must be able to work in a casino environment which includes high levels of smoke, dust, noise, and bright flashing lights. 

Special Working Conditions — Position requires flexibility to work any shift including weekends and holidays. 

This position description is not an exhaustive listing of the expectations associated with the role and additional tasks may be assigned as needed by management. Changes to this document may only be made by a member of the Human Resources Department. 

Grand Lake Casino is an Indian Preference Employer. You must be able to pass a drug screen with negative results. Employees are expected to know existing Grand Lake Casino policies and know to refer to those policies when necessary. 

Grand Lake Casino reserves the right to amend this job description.