Service Coordinator - Golden Ring

Level:                     Experienced
Job Location:         Golden Ring Estates Co-op Apartments, 8620 Kelso Drive, Baltimore, MD 21221
Position Type:          Full Time
Education Level:       2 Year Degree
Salary Range:          $45,000.00 - $48,000.00 Salary/year

Position Summary

The Service Coordinator will be responsible for overseeing and providing service coordination and case management for members in a senior affordable housing building, managed by CSI Support & Development (CSI). The Service Coordinator’s responsibility is to enhance the ability for members to stay living independently in the co-op, and includes collaborating with members, the Co-op council and/or the liaison, assessing needs and linking members and community members to services, providing case management, planning and implementing educational opportunities promoting health and well-being, and developing and supporting meaningful engagement between members in the Co-op and those of the surrounding community. The Service Coordinator is an employee of Civic Works Inc. and part of a joint Civic Works/CSI team.

Company Benefits 

• Health Insurance 
• Dental Insurance 
• Vision benefits 
• Life and Disability Insurance 
• 401k with competitive matching 
• 10 vacation days, plus 3 days of personal leave (increases after two years) 
• 12.5 nationally recognized holidays 
• 7 days of paid sick leave 
• 120 Hours of FMLA 
• Opportunities for professional development 
• Some remote flexibility 

Primary Responsibilities:

• Working collaboratively with the members, Council and other committees of the Co-op.
• Coordinating as well as conducting complete psychosocial assessments for residents on a voluntary basis who may be at-risk or frail on an initial and ongoing basis
• Helping transition applicants for residency by determining their current and potential needs
• Coordinating and/or providing general case management and referral services
• Maintaining accurate, complete, updated files on members, programs and activities through an online case management program
• Participating in regular meetings with the Co-op team and the Civic Works service coordinator team and providing appropriate status reports
• Establishing relationships with local service providers who are currently providing or could provide services to residents who are at risk or frail, and monitoring the quality and effectiveness of their service delivery
• Assuring that all service providers are “vetted” based on established criteria prior to making referrals
• Working with the Family and Community Resource Committee to plan and implement educational and group programs
• Assisting members to create and maintain informal support networks consisting of other members, family, and friends in their Co-ops and the community
• Supervising BSW and/or MSW and other interns as appropriate
• Continuously improve the quality of member and community services that are provided by participating in regular training, research and evaluation of outcomes

Education and Experience:

• Bachelor’s degree in social work, human services or related subject.
• 2 – 3+ years of experience working with older adults in a community-based setting preferred
• Must have knowledge of senior community and area resources
• Demonstrated ability to work independently to achieve desired outcomes with older adults individually and in groups to fulfill the requirements of the HUD service coordinator program
• Good oral, written and computer skills required. Must be able to accurately record and maintain resident information and documentation
• Must be proficient in Microsoft Office products including Word, Excel and Publisher
• Ability to work independently

Skills and Abilities:

• Strong computer skills and database management skills are required.
• Highly organized, detail-oriented, and able to manage multiple projects simultaneously.
• Exceptional personal responsibility for meeting goals and a track record of success.
• Excellent oral and written communication skills.
• Ability to prepare and submit accurate and reliable reports.
• Ability to recognize problems, develop innovative solutions, and implement them.
• Strong initiative and creativity, and able to excel while working independently
• Committed to advancing racial equity across systems related to job access, job quality, and the environment.
• Commitment to working in and creating diverse, equitable, and inclusive environments.