POSTION SUMMARY:
This position supports the work of the YMCA of the Rockies, which operates a mission-based family and group conference and retreat center, serving more than 225,000 annually. The IT Support Technician is primarily responsible for day-to-day technology issues, including but not limited to desktop applications and computer hardware.
OUR MISSION AND CULTURE:
We firmly believe in our mission of putting Christian principles into practice through programs, staff and facilities in an environment that builds healthy spirit, mind and body for all. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests and staff. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.
ESSENTIAL FUNCTIONS:
- Setup and configure new computers
- Install application software
- Setup and/or remove user accounts on various systems (AD, O365, PBX, PMS, POS, etc.)
- Respond to hardware and software support issues from employees for Microsoft Office applications, (Word, Outlook, PowerPoint, Excel), phones, peripherals, printers, etc.
- Maintain computer and 3rd party application patching, updates and fixes (OS, AV, etc.)
- Work with vendors as needed to help resolve technical issues.
- Escalate tickets as needed to Associate IT Directors.
- Maintain an up-to-date and accurate computer inventory.
- Assist the rest of the IT team as needed with technology roadmap implementation, projects, and other needs (Cabling, network install, etc.).
- Maintain and practice customer-focused service to the IT users throughout the Association and provide excellent customer service and communication to those users.
- Maintain documentation related to IT tickets and systems.
- All other duties as assigned.
REQUIREMENTS/QUALIFICATIONS:
- 1-2 years experience in maintaining Information Systems or industry certification with one-year experience.
- A working knowledge of basic networking is desirable.
- Experience with an IT ticket system desirable.
- Strong customer service with excellent interpersonal, verbal and written skills.
- Ability to maintain strict confidentiality.
- Able to communicate effectively with end-users
- Ability to make independent decisions, set priorities, and work without supervision.
- Ability to work in a Windows environment (Windows 7/10, Server 2012/2016/2019, AD, etc.).
- Ability to problem-solve and think creatively
- Ability to work collaboratively and independently.
- Experience with common business programs such as Microsoft Office.
- Evaluate, recommend and implement Associations software and hardware purchases.
- Recommend changes that could improve the professionalism and efficiency of IT resources.
- Must be available on-call for after-hours IT emergencies and planned system upgrades; including evenings, weekends and holidays.
- Possess a valid, USA state-issued drivers license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles.
- Possess stamina to work in the work environment described herein.
GENERAL YMCA OF THE ROCKIES REQUIREMENTS:
- Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions
- Uphold the YMCA of the Rockies Mission, policies, and programs.
- Possess and demonstrate excellent customer service skills; friendly, personable, helpful, patient, and professional.
- Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.
- Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
- Must meet acceptable criminal background check standards.
- All other duties as assigned.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Ability to lift 50 pounds, climb a ladder and work in tight spaces.
- Noise level in the work environment is moderate.
Note: Employees are held accountable for all duties of this job.
This job description is not intended to be an exhaustive list of all duties, responsibilities,
or qualifications associated with the job.
