POSITION SUMMARY:
This position supports the work of the YMCA of the Rockies, Estes Park Center, which operates a mission-based family and group conference and retreat center, serving more than 150,000 guests annually. The Housekeeping Manager is primarily responsible for oversight of the leadership responsible for the cleanliness of and timeliness in preparing lodge rooms and cabins for guest occupancy. The Housekeeping Manager must effectively use forecasting techniques, scheduling and proper work assignments to successfully achieve this goal. The Housekeeping Manager will recognize and address productivity issues on a daily basis in coordination with the Director of Operations.
OUR MISSION AND CULTURE:
We firmly believe in our mission of putting Christian principles into practice through programs, staff and facilities in an environment that builds healthy spirit, mind and body for all. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests and staff. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.
ESSENTIAL FUNCTIONS:
-
Possess a valid, USA state-issued driver’s license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles.
- Possess stamina to work in the work environment described herein
- Must be able to converse, read, write and type in English; Must possess adequate computer skills
- Uses long range forecasting tools and communicates staffing needs based on arrivals, check outs,
- change overs, and stay overs
- Schedules, assigns, motivates, sets performance standards and evaluates performance
- Plans, prioritizes, and oversees daily housekeeping operations in coordination with Housekeeping
- Office Logistics Manager and Director of Operations
- Ensures that accommodation cleaning standards are met by using quality control techniques and evaluating performance of Housekeeping Crew Leaders and Self-checking Housekeepers
- Development of and adherence to training and product standards
- Responsible for training and evaluating Crew Leaders and Self-checking Housekeepers on the housekeeping staff training and product standards procedures
- Purchases supplies and equipment within a budget by using efficient buying methods
- Ensures all machinery, chemicals and vehicles are properly operated and maintained
- Ensures safe practices and procedures are followed for chemicals, biohazards and machinery
- Coordinates with the Laundry Manager and Janitorial Manager on projects and stocking needs
- Ensures that lodge supply closets are stocked, and Housekeepers are supplied with linens and cleaning rags
- Assists Director of Operations with responsibilities as needed
REQUIREMENTS/QUALIFICATIONS:
- Two years of management experience in the hospitality industry.
- Must be extremely organized with the ability to pay attention to the details.
- Able to access and move through all YMCA facilities.
- Possess valid, USA drivers license, good driving record.
- Able to operate YMCA vehicles including vans and trucks in all weather conditions.
- Willingness to work cooperatively with people from diverse backgrounds and cultures.
- Bilingual skills (Spanish) helpful but not mandatory.
GENERAL YMCA OF THE ROCKIES REQUIREMENTS:
- Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions.
- Uphold the YMCA of the Rockies Mission, policies, and programs.
- Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.
- Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.
- Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
- Must meet acceptable criminal background check standards.
- All other duties as assigned.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Must possess physical stamina to walk, stand and work in an environment that experiences significant temperature variations throughout the day and year.
- Must be able to bend, stoop, and kneel repeatedly throughout the day.
- Able to work effectively in a noisy and fast-paced environment.
- Able to work weekends and holidays.
- Able to work at 8000-ft elevation and possess basic level of physical fitness.
- Able to walk up and down stairs and get into and out of vehicles freely.
- Able to lift up to 30lbs of weight at various times throughout the day.
Note: Employees are held accountable for all duties of this job.
This job description is not intended to be an exhaustive list of all duties, responsibilities,
or qualifications associated with the job.
