POSITION SUMMARY:
This position supports the work of the YMCA of the Rockies, Snow Mountain Ranch, which operates a mission-based family and group conference and retreat center and overnight summer camp, serving more than 50,000 guests annually. The Housekeeping Operations Manager is primarily responsible for the safe and efficient laundering and transportation of linens and management of inventory.
OUR MISSION AND CULTURE:
We firmly believe in our mission of putting Christian principles into practice through programs, staff and facilities in an environment that builds healthy spirit, mind and body for all. YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires and staff lead with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests and staff. The work each staff member does matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.
ESSENTIAL FUNCTIONS:
Daily Operations & Leadership
Quality Control & Safety:
- Enforce housekeeping quality control standards and provide direct coaching to staff to uphold expectations.
- Collaborate with the Logistics Manager, who will inspect and track quality control results.
- Follow up on quality control issues and trends, reporting them to the Housekeeping Director.
- Ensure proper use, maintenance, and safety of all machinery, chemicals, and vehicles.
Cross-Department Collaboration:
- Coordinate with Front Desk and Guest Services to manage special cleaning requests, early check-ins, and VIP arrivals.
- Work closely with the Facilities/Maintenance team to report and track room damage or maintenance needs.
- Partner with other department leaders to ensure seamless operations and alignment with broader organizational goals.
Staff Development & Coordination:
- Train incoming supervisors and seasonal staff, following department guidelines.
- Set performance standards and evaluate the performance of Housekeeping Leaders.
- Foster ongoing learning and growth opportunities for team members.
Additional Duties:
- Assist with Housekeeping Director responsibilities as needed.
- Gain a basic understanding of other director-level positions within the department to provide coverage when necessary.
REQUIREMENTS/QUALIFICATIONS:
- Possess a valid, USA state-issued driver’s license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles.
- Basic understanding and ability to use computer software.
- Must possess physical strength to lift up to 30lbs repeatedly throughout the workday.
- Willingness to step into cleaning, laundry, or transportation roles as needed.
GENERAL YMCA OF THE ROCKIES REQUIREMENTS:
- Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions.
- Uphold the YMCA of the Rockies Mission, policies, and programs.
- Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.
- Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.
- Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
- Attend required abuse risk management training and report suspicious or inappropriate behaviors and policy violations.
- Commitment to diversity, equity, inclusion and antiracism is required.
- Must meet acceptable criminal background check standards.
- All other duties as assigned.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Must be able to bend, stoop, and kneel repeatedly throughout the workday
- Must possess physical stamina to work in warm/hot environment throughout the workday
- Must be able to work effectively in a noisy and fast-paced environment
- Must possess the physical stamina to walk and stand for extended periods of time throughout the workday
- Must be able to work and drive in all weather conditions.
Note: Employees are held accountable for all duties of this job.
This job description is not intended to be an exhaustive list of all duties, responsibilities,
or qualifications associated with the job.
