POSITION SUMMARY:
This position supports the work of the YMCA of the Rockies Snow Mountain Ranch, which operates a mission-based family and group conference center with three lodges, over 60 family cabins, and 9 reunion cabins. The Housekeeping Manager is primarily responsible for the cleanliness and timely availability of lodge rooms and cabins for guest occupancy, working daily with a team of 20-60 staff (varies by season). The Housekeeping Manager must coordinate with key leadership in the Housekeeping Department and the Director of Operations to plan, schedule and administer work assignments to successfully achieve this goal. Effective communication between the Housekeeping Department and the Snow Mountain Ranch Front Desk is a key component of the Housekeeping Managers day-to-day responsibilities.
OUR MISSION AND CULTURE:
We firmly believe in our mission of putting Christian principles into practice through programs, staff and facilities in an environment that builds healthy spirit, mind and body for all. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests and staff. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.
ESSENTIAL FUNCTIONS:
- Provide strong, motivational leadership to a team of 20-60 members of the Snow Mountain Ranch Housekeeping cleaning and commercial laundry staff.
- Working with direct reports, complete and/or review weekly staffing forecasts and scheduling.
- Plan daily, weekly and seasonal cleaning schedules.
- Prioritize and oversee all Housekeeping cleaning and laundry operations.
- Working with the Director of Operations, use available short- and long-range forecasting tools to assign and advocate for staffing levels sufficient to meet needs based on arrivals, checkouts, change overs, and stay overs.
- Evaluate daily operations for efficiency and communicate suggestions for improvement to Director of Operations.
- Interview, hire, set performance standards, supervise and provide timely performance reviews for six direct reports.
- Provide oversight and direction to Assistant Housekeeping Managers and Crew Supervisors with their supervision of seasonal staff.
- Use available technology to quickly and efficiently communicate room status changes to the Snow Mountain Ranch Front Desk.
- Ensure accommodation cleaning standards are met by using quality control techniques and evaluating performance of Housekeeping Crew Supervisors and seasonal Crew Leaders.
- With the help of Housekeeping leadership staff, complete or assign daily quality inspections.
- Purchase supplies and equipment within parameters of the Housekeeping budget, and process invoices for those purchases in a timely manner.
- Ensure all machinery, chemicals and vehicles are properly operated and maintained.Â
- Ensure safe practices and procedures are followed for chemicals, biohazards, and machinery, including the commercial laundry facility.
- Assist with inspections and cleaning responsibilities as needed.
REQUIREMENTS/QUALIFICATIONS:
- Two years of management experience in the hospitality industry.
- Must be extremely organized with the ability to pay attention to the details.
- Able to access and move through all YMCA facilities.
- Possess valid, USA drivers license, good driving record.
- Able to operate YMCA vehicles including vans and trucks in all weather conditions.
- Willingness to work cooperatively with people from diverse backgrounds and cultures.
- Bilingual skills (Spanish) helpful but not mandatory.
GENERAL YMCA OF THE ROCKIES REQUIREMENTS:
- Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions.
- Uphold the YMCA of the Rockies Mission, policies, and programs.
- Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.
- Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.
- Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
- Must meet acceptable criminal background check standards.
- All other duties as assigned.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Must possess physical stamina to walk, stand and work in an environment that experiences significant temperature variations throughout the day and year.
- Must be able to bend, stoop, and kneel repeatedly throughout the day.
- Able to work effectively in a noisy and fast-paced environment.
- Able to work weekends and holidays.
- Able to work at nearly 9000-ft elevation and possess basic level of physical fitness.
- Able to walk up and down stairs and get into and out of vehicles freely.
- Able to lift up to 30lbs of weight at various times throughout the day.
Note: Employees are held accountable for all duties of this job.
This job description is not intended to be an exhaustive list of all duties, responsibilities,
or qualifications associated with the job.
