Customer Service Representative

Pay Philosophy 

The typical starting salary for this position is determined by a number of factors, including, but not limited to, acquired skills, experience, education, and certifications/designations. This position may be eligible for annual merit increases and participation in our bonus program.

What are we looking for?

Columbia Insurance is searching for a Customer Service Representative. In this position you will be providing prompt, courteous and accurate information/service to Property/Casualty customers.

Who we are and what we do?

Here at Columbia Insurance, we believe that our employees are our greatest asset. Which is why our robust employee benefits and fun, family-like culture is something we pride ourselves on. Our commitment to our mission revolves around building and maintaining enduring relationships with our customers, and the only way to achieve that is by bringing together a team of skilled, passionate, and talented individuals.

Why us?

• Medical, Dental, and Vision coverage
• 401(k) and company match
• Generous paid time off (PTO), paid company holidays, paid maternity/paternity leave, and supplemental sick leave
• Family-like culture
• Year-round wellness initiatives
• Company sponsored events
• Opportunities for professional development with conferences, events, and continued education

Company History

Our legacy has roots back to 1889 when we first became part of the mutual insurance movement in the Midwest. Today, our extensive heritage resonates nationwide, as we proudly serve customers in 14 states across the country.

ESSENTIAL FUNCTIONS

• Respond to inquiries from agents, insureds, mortgage companies and company personnel regarding policies, endorsements, billings and payments.
• Make appropriate response to written and verbal correspondence and obtain necessary information within prescribed limits of authority.
• Change payment plans on direct/agency billed policies.
• Accurately collect and process information for ACH, credit and debit card payments.
• Process refunds, agent statements and checks as needed.
• Approve reinstatements within prescribed limits of authority.
• Other duties as assigned.                        

REQUIRED QUALIFICATIONS

• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment with multiple priorities.

EDUCATION QUALIFICATIONS

• Bachelor’s Degree strongly preferred

PREFFERRED QUALIFICATIONS

• A working knowledge of computer billing systems.
• A working knowledge of insurance terms and concepts.
• Proficient in Word and Excel software.

EOE

Columbia Insurance prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

If you are unable to complete the electronic application for any reason, please contact Mandi Giboney: mgiboney@columbiainsurance.com 573-777-4087