Telephony Analyst

About Us:

At RELI Group, our work is grounded in purpose. We partner with government agencies to solve complex challenges, improve public health, strengthen national security, and make government services more effective and efficient. Our team of over 500 professionals brings deep expertise and a shared commitment to delivering meaningful outcomes. Behind every solution is a group of experts who care deeply about impact—whether we’re supporting data-driven decisions, modernizing systems or safeguarding critical programs.

Position Summary:

RELI Group is seeking a Telephony Analyst to manage and support internal-use telephony systems for our Homeland Security customer. This role will provide technical leadership for the design, configuration, maintenance, and troubleshooting of enterprise VoIP and telephony infrastructure, with responsibilities that span operating systems, networking, security, and application support.

Responsibilities:

• Manage and support enterprise VoIP and telephony systems across these programs, including hardware, software, peripherals, and call applications such as WFO/WFM, CMS, and call recording platforms.
• Operate, monitor, and maintain enterprise infrastructure, including web servers (e.g., IIS, Apache Tomcat), application servers, and telecom hardware (e.g., Dell PowerEdge servers, Avaya J Series phones).
• Install, configure, troubleshoot, and resolve issues related to VoIP systems, Unix/Linux/Windows servers, network connectivity, and system integrations with Active Directory, DNS, DHCP, and LDAP.
• Collaborate with cross-functional teams to implement telephony solutions that ensure high availability, call quality, and compliance with security and performance standards.
• Other tasks as assigned.

• Active Secret security clearance.
• U.S. Citizenship (no dual citizenship permitted).
• Minimum of 7 years of experience supporting VoIP or telephony systems in a systems administrator or engineer role.
  • Experience with VoIP protocols and technologies, including SIP, RTP, SRTP, and Avaya platforms (e.g., Communication Manager, CMS, ACR, WFO, IX Messaging, System Manager).
  • Experience in Unix/Linux environments including patching, volume management, LDAP integration, and log analysis.
  • Experience with Windows Server environments, including Active Directory, Group Policy, DNS, DFS, and DHCP.
  • Networking experience including IPv4, ports/protocols, IP routing fundamentals, and monitoring.
  • Familiarity with remediation and validation of security vulnerabilities.
  • Proficiency with managing and monitoring infrastructure, including telephony peripherals and server systems.
  • Knowledge of client/server certificates and authentication mechanisms.
• Willingness and ability to work onsite and participate in a rotational on-call schedule to support 24x7x365 operations.

Preferred/Desirable Skills:

• Scripting experience (PowerShell, Shell)
• VMWare technologies (vCenter, ESXi)
• Experience with Microsoft SQL Server and PostgreSQL database

EEO Employer:

RELI Group is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

HUBZone:

We encourage all candidates who live in a HUBZone to apply.  You can check to see if your address is located in a HUBZone by accessing the SBA HUBZone Map.

The annual salary range for this position is $65,000 to $95,000. Actual compensation will depend on a range of factors, including but not limited to the individual’s skills, experience, qualifications, certifications, location, other business and organizational needs, and applicable employment laws. The estimate displayed represents the typical salary range for this position and is just one component of the total compensation package for employees. RELI Group provides a variety of additional benefits to its employees. For additional details on the benefits that RELI Group offers click here