Call Center Specialist

About Us:
At RELI Group, our work is grounded in purpose. We partner with government agencies to solve complex challenges, improve public health, strengthen national security, and make government services more effective and efficient. Our team of over 500 professionals brings deep expertise and a shared commitment to delivering meaningful outcomes. Behind every solution is a group of experts who care deeply about impact—whether we’re supporting data-driven decisions, modernizing systems or safeguarding critical programs.

Responsibilities:

• Contribute positively to a work environment that is flexible, adaptable, and team-based
  • Provide, receive, and seek feedback in a positive manner to encourage team building
  • Participate in the development and attainment of team and operational goals
  • Perform special projects and assignments as needed
  • Acquire, demonstrate, and apply effective leadership skills
     
• Thoroughly understand Customer regulations and expectations
  • Complete daily expectations of specified work
  • Maintain quality expectations as outlined by management
  • Monitor and report workloads on a daily/weekly/monthly basis
  • Prioritize workloads to ensure timeliness/quality standards are met
     
• Respond to incoming inquiries, telephone and/or written, from providers
  • Research and resolve inquiries in a professional, timely, and accurate manner
  • Document all inquiry activities in the appropriate reporting system
  • Provide responses to inquiries in writing
     
• Knowledgeable in all major NPI operating systems
  • Identify processing deficiencies and initiate corrective actions
  • Suggest ways to improve work processes
  • Continuous learning
     
• Actively participate in ongoing training
  • Participate in weekly meetings
  • Be prompt, present, and actively participate in required meetings and training
  • Complete assessments in a timely manner and to meet/exceed standards as outlined by management
  • Seek learning opportunities

• Understanding of basic customer regulations
• Ability to work both independently as well as in a team environment
• Ability to assess workload, meet deadlines, and adjust as needed
• High school diploma or GED
• Minimum six (6) months customer service experience preferred
• Excellent communication skills: verbal and written
• Comprehensive reading and interpretive skills
• Maintain professional telephone etiquette in a variety of call situations
• Basic PC skills
• Keyboard skills (typing, 10-key, alpha/numeric)

EEO Employer:

RELI Group is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

HUBZone:

We encourage all candidates who live in a HUBZone to apply.  You can check to see if your address is located in a HUBZone by accessing the SBA HUBZone Map.

The hourly range for this position is $15.00 to $19.00. Actual compensation will depend on a range of factors, including but not limited to the individual’s skills, experience, qualifications, certifications, location, other business and organizational needs, and applicable employment laws. The estimate displayed represents the typical salary range for this position and is just one component of the total compensation package for employees. RELI Group provides a variety of additional benefits to its employees. For additional details on the benefits that RELI Group offers click here