Director of Product Operations

About Us 

At Office Ally, we’ve been revolutionizing healthcare administration since our inception. What started as a clearinghouse focused on simplifying insurance claims processing for healthcare providers has grown into a full-suite healthcare technology company. We offer a range of affordable, cloud-based solutions, from practice management to electronic health records (EHR), helping providers streamline their operations and reduce administrative burdens. With our freemium model, we provide free practice management software and cost-effective EHR solutions, allowing providers—whether solo practitioners or large groups—to focus on what matters most: patient care. 

At the core of our company are four key values that guide our mission and work: 

• Ownership: We take pride in our responsibilities, driving results and taking accountability for the success of our projects. 

• Empowerment: We believe in giving our team the autonomy and support to make decisions that lead to innovative solutions. 

• Innovation: We continuously seek new and better ways to improve healthcare administration, embracing creativity and forward-thinking technology. 

• Transparent Communication: Open, honest communication is at the heart of our collaborations—internally and with our clients—ensuring alignment and trust. 

About the Role

We’re looking for a Director of Product Operations to join our team. This role is ideal for a proven leader who can build scalable operational frameworks, foster cross-functional collaboration, and drive product alignment across the enterprise. As the Director of Product Operations, you will set the operating model, oversee governance, and deliver strategic planning insights to the C-suite—all while mentoring senior leaders and strengthening our product organization.

What You’ll Do

• Define and enforce enterprise product operating rhythm, stage-gates, and governance frameworks

• Negotiate and manage strategic vendor contracts, ensuring ROI and compliance with data privacy regulations

• Deliver strategic planning on demand to C-suite, connecting OKRs with real-time portfolio performance

• Champion cross-functional collaboration by facilitating alignment and launch orchestration sessions

• Publish predictive analytics and ROI heat maps guiding executive investment decisions

• Mentor Senior Managers and develop succession plans for critical Product Operations roles

• Represent Product Operations in external industry forums, sharing best practices

What You’ll Need

• Proven experience building Product Operations from the ground up, with success in establishing processes, systems, and best practices

• Ability to serve as a player-coach: both rolling up your sleeves to build while also setting strategy and mentoring a growing team

• Demonstrated expertise in user research methods (surveys, interviews) to drive product insights and decision-making

• 2+ years of people management experience with a track record of talent development, collaboration, and leadership

• Success in building and scaling SaaS products, collaborating across product, marketing, sales, software development, and operations

• Bachelor’s degree and 10+ years of product experience, including at least 3 years in Product Operations

Nice to have

• Experience in the healthcare industry, ideally within healthcare technology (preferred)

• Certifications from Pragmatic Institute or Portfolio Management Professional (PfMP) a plus

• Familiarity with tools such as Google Analytics, Pendo, Microsoft Office Suite, Jira, and Confluence a plus

• MBA preferred

The Perks

• Flexible Work Options – Remote work and flexible scheduling

• Robust Health & Wellness Coverage – Comprehensive medical, dental, and vision plans, plus supplemental insurance

• Income Protection, On Us – Company-paid short- and long-term disability coverage

• 401(k) with Company Match – Up to 6% employer match

• Career Growth & Learning – Certifications, training, and professional development opportunities

• Team-First Culture – Collaborative, supportive work environment where your contributions matter

• Generous PTO – Time off to support your well-being and work-life balance

Why You’ll Love Working at Office Ally

At Office Ally, your leadership will directly shape how we bring innovative healthcare technology to market. By building a world-class Product Operations function, you’ll help align our portfolio, support cross-functional collaboration, and empower healthcare providers to focus on what they do best—helping patients.

EEO Note

Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.