Assistant Practice Manager

SUMMARY
The Assistant Practice Manager plays a crucial role in supporting the daily operations of our primary care center that focuses on value-based care. Under the guidance of the Regional Director of Operations, the Assistant Practice Manager assists in implementing value-based care strategies, managing staff, and ensuring the delivery of high-quality healthcare services. This position provides an opportunity to develop skills and gain experience in healthcare administration within a value-based care environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist in implementing operational policies, procedures, and protocols to ensure efficient center operations.

• Support monitoring and evaluation of key performance indicators (KPIs) related to patient experience, quality of care, and financial performance.

• Assist in coordinating with healthcare providers, support staff, and other stakeholders to streamline workflows and optimize resource allocation.

• Aid in scheduling, patient registration, and processes to ensure accuracy, compliance, and timeliness.

• Collaborate with clinical teams to support the implementation of value-based care initiatives aimed at improving patient outcomes, preventive care, and care coordination.

• Assist in analyzing healthcare data to identify areas for improvement and contribute to implementing strategies to achieve value-based care goals.

• Contribute to promoting patient engagement and shared decision-making through patient education programs and tools.

• Assist in providing support to administrative and support staff, fostering a positive and collaborative work environment.

• Aid in conducting performance evaluations and providing regular feedback to staff members.

• Assist in ensuring compliance with applicable regulations, including maintaining accurate personnel records and supporting employee scheduling.

QUALIFICATIONS/EDUCATION

• Bachelor’s degree in healthcare administration, business administration, or a related field.

• Basic understanding of value-based care models, quality improvement methodologies, and healthcare regulations.

CERTIFICATIONS/LICENSES

• Medical Assistant Certification (preferred but not required)

ABILITIES/SKILLS

• Excellent verbal and written communication skills.

• Excellent organizational skills with attention to detail.

• Effective time management skills, meeting deadlines.

• Strong supervisory and leadership abilities.

• Task prioritization and delegation skills.

• Ability to thrive in a fast-paced and occasionally stressful environment.

• Proficiency in operating standard business equipment.

• Proficient in Microsoft Office Suite or related software.

• Strong organizational, analytical, and problem-solving skills.

• Effective communication and interpersonal skills for collaboration.

• Proficiency in healthcare information systems, EHR, and billing systems.

• Adaptability to the changing healthcare landscape, commitment to continuous learning and improvement.

SUPERVISORY RESPONSIBILITIES

• Yes