Position Summary:
As an Assistant Community Director, you are personable and act with integrity to provide quality service with a high level of professionalism. This role is responsible for assisting and supporting the Community Director in the efficient operation of a multi-million-dollar asset. This position will oversee and manage the financial and operational needs of the community through financial reporting, rent collections, invoice processing, expense tracking, and move out account reconciliations. This associate must have a passion for building relationships with demonstrated success in sales, customer service and leadership to be effective as the acting on-site leader in the absence of the Community Director. A successful Assistant Community Director is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.
Primary Responsibilities:
- Prioritize leasing daily and conduct tours
- Manage and negotiate all lease renewals in a timely manner and promote resident retention
- Complete market analysis and shop competitive properties at least monthly; Implement marketing and leasing strategies daily
- Provide supervision, direction, and structure to your team in the absence of your Community Director, or Supervisor
- Assist with monthly financial performance reports with onsite teams; support strategy for meeting budget, revenue management, and expense control
- Ensure all leasing traffic is recorded and input daily
- Process prospective resident applications
- Follow Weidner Move-In Experience with all approved applicants; Conduct new move-in orientations
- Prepare and disseminate deposit accountings accurately and on time
- Assist with all resident, financial, analytic and reporting tasks for the community
- Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidner’s quality standards
- Assist team with distributing resident correspondence and notices while maintaining privacy of confidential and sensitive information
- Accompany vendors to vacant and/or occupied units, as needed
- Work with Community Director to maintain inventory and pay vendor invoices timely
- Ensure leasing office is clean, orderly, and professionally presentable at all times
- Create, store and maintain residential files, while ensuring strict confidentiality
- Collect revenues; including rents, deposits and fees
- Accept and document service requests; follow up upon completion
- Follow all company key logging and storing procedures
- Regular and effective communication with Community Director
- Promote safety and use of Personal Protective Equipment (PPE) to minimize exposure to hazards that cause workplace injury and illness
- Inspect, respond to, and follow up with safety issues, accidents, liabilities and emergency situations immediately
