Mission of the Role (What you will be doing)
The Packaging Automation Specialist reports to the location/region President and provides technical expertise, consultative service, deep knowledge of the packaging process, and maintains a regular schedule of field sales calls with the sales team, to enable their location/region achieve their revenue and GP$ plan through a focus on equipment, parts and service. The Specialist works collaboratively with the sales team, customers and equipment manufacturers to develop best-in-class packaging automation solutions that support SupplyOne’s packaging program and promotes SupplyOne capabilities and services to facilitate profitable organic growth and lasting customer relationships.
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Key Duties & Accountabilities (Primary responsibilities & quantifiable measurements)
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Essential Functions (Essential/secondary functions that support the primary responsibilities)
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- Provide technical expertise and consultative support to sales reps and Food Packaging Specialists to achieve location/region packaging equipment revenue and GP$ goals
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Maintain a regular schedule of field sales calls with sales reps to identify, and respond to, equipment automation and redesign opportunities
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Prepare and respond to requests for proposals, and deliver technical presentations for specific customer requirements that explain new equipment, equipment upgrades, line layout, recommended modifications/retrofits, and/or equipment service and preventative maintenance services to customers and prospective customers
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Develop and maintain an up-to-date project opportunity pipeline
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Promote the sale of consumables and preventative maintenance agreements with every proposal
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Plan and modify equipment configurations to meet customer needs
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Arrange for demonstrations or trial installations of equipment
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Prepare service contracts and preventative maintenance agreements
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Approve all equipment quotes developed by sales reps for appropriateness and alignment with approved vendor list
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Organize and attend FATs for all automatic equipment sales, planning and implementing regular training in concert with OEMs
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Facilitate customer training for new equipment installations, upgrades and retrofits
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Implement strategies and tactics agreed to by the Packaging Automation Council, and collaborate with Region President to develop and implement region specific sales initiatives and plans
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Keep technical skill and product knowledge up to date through active participation in vendor training sessions
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Attend and participate in all sales team meetings to answer equipment and automation questions, provide training, and promote packaging automation solutions
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Maintain the demo room for customer visits and rep training
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Work with location service scheduler/dispatch to schedule and prioritize installations, repairs, and consumable trials
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Collect information and equipment data during customer calls to prepare the sales team for customer interactions
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Promote SupplyOne programs and services
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Monitor competition, economic indicators, and industry trends
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Collaborate sales, design, customer service, technical service and operations to clear obstacles and ensure a high level of service excellence to customers
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