E-Commerce Coordinator - Brampton, ON

Mission of the Role (What you’ll be doing):

As E-Commerce Coordinator, you will play a key role in supporting the growth and day-to-day operations of our E-Commerce division. Leveraging your strong organizational skills, attention to detail, and customer-focused mindset, you will manage communications with suppliers, support internal cross-functional collaboration, and serve as a primary point of contact for online customers. Your ability to stay organized, multitask, and communicate effectively will contribute to the success of our online sales initiatives and enhance the customer experience. The ideal candidate is proactive, motivated, and committed to driving the continued success of our E-Commerce channel.

Key Duties & Accountabilities (Primary responsibilities & quantifiable measurement):

• Management of inbound and outbound sales orders
• Magento e-store support involving product data management and updating creative assets
• Customer service responsibilities which include answering inquiries, coordinating sample requests and closing sales
• Establishing, maintaining and building strong relationships with internal departments
• Working with both existing and new vendors to identify opportunities and market trends, to achieve goals
• Following up with vendors to resolve any related distribution issues
• Handling all sample inventory management
• Monitoring sales and margin performance
• Assisting in purchase order creation, tracking and confirmation
• Monitoring stock levels and initiating safety recommendations
• Digital marketing support (PPC, SEO and social media)
• Managing department expenses
• Data analytics
• Problem-solving
• Perform other duties, as assigned

Qualifications (What you’ll need to be successful):

• Post-secondary education in a related field required
• Bachelor’s Degree preferred
• 2-3 years of post-secondary work experience
• Strong computer skills, proficient with MS Office
• Familiarity with Google Ads and Google Analytics and reporting
• E-Commerce experience is an asset (Magento, Shopify, Amazon)
• Capability of measuring, analyzing and assessing ecommerce/sales trends
• Excellent customer service and conflict resolution skills
• Experienced in advanced selling tactics
• Highly effective project management, prioritization, multi-tasking, and time management skills to meet deadlines
• Outstanding written and verbal communication skills
• Energetic, self-motivated, and results-oriented
• Proven team player who is both flexible and adaptable

SupplyOne Core Values (Behaviors and values that are essential to be successful in our environment):

• People First - Fosters culture that prioritizes trust and respect, focuses on well-being, growth, and development of employees, emphasizes collaboration and honest, open, and direct communication, is accountable for actions.
• Unique Customer Solutions - Listens to customers and understands their unique needs, goes above and beyond to deliver innovative customer solutions, demonstrates an entrepreneurial mindset.
• Passion to Serve - Responds quickly to customer needs, delivers on commitments, exhibits a sense of urgency, demonstrates a commitment to making a positive impact on customers, employees, and communities, embraces empathy, integrity, and compassion in all interactions.
• Agility - Quickly adapts to changing customer needs and market dynamics, demonstrates and encourages creativity, flexibility and intelligent risk taking, embraces forward progress and change, open to new ideas.
• Growth Focus - Results driven, continuously drives profitable growth, not satisfied with status quo, continuously seeks improvement, embraces stretch goals.

SupplyOne Canada is a leading full-service packaging supplier with locations in Brampton, Toronto, and Collingwood. We have over 35 years of insight, expertise, and experience in the packaging industry, and we’re consistently recognized and awarded for our leadership in sustainability, innovation, and operational excellence. As part of the SupplyOne family of companies, we’re proud to provide you with even greater access to innovative packaging products and services. Let’s make your packaging work for you.

SupplyOne Canada, Inc. is a proud equal opportunities employer, and we are committed to providing accommodations in all stages of the recruitment and hiring process by applicable laws (including human rights and accessibility legislation). Accommodation is available upon request for candidates participating in all aspects of the recruitment and selection process. For a confidential inquiry, contact your recruiter or email us at resumes@crownhillpackaging.com to make arrangements. If contacted for an employment opportunity, applicants are required to advise Human Resources if they require accommodation. All information received in relation to accommodation will be kept confidential.