Client Success Consultant

The Maine Trust for Local News is looking for its next Client Success Consultant to help drive impactful outcomes in one of the nation's most critical local news confirmation efforts. This isn’t just about campaign management, it’s about shaping how businesses connect with modern media companies to drive positive ROI and enhance brand equity.

This role is an opportunity to make a meaningful impact on both our clients and the local communities we serve. You’ll be the trusted partner to our business development team, guiding local businesses through their own transformations while strengthening the foundation of local news in Maine. Your expertise will play a vital role in driving retention, optimizing campaign performance, and fostering a high-value client experience.

As a Client Success Consultant, you will collaborate with internal teams and external clients to create effective marketing campaigns. You will serve as a trusted advisor, ensuring campaigns meet performance expectations and align with client objectives. Your expertise in modern, cross-platform marketing tactics will contribute to the retention and growth of key accounts.

Key Responsibilities

• Client Relationship Management – Act as a key liaison between clients and internal teams, ensuring smooth communication and campaign execution.
• Campaign Performance Optimization – Monitor and analyze cross-platform campaigns, adjusting strategies for maximum effectiveness.
• Data-Driven Decision Making – Own the reporting and ongoing campaign analysis for high-priority clients.
• Strategic Collaboration – Work closely with front-line sellers, sales leadership, and operations teams to align efforts with client goals.
• Process Improvement – Identify opportunities to enhance the sales and fulfillment process to optimize client retention and performance.
• Client Consultation & Strategy – Provide expert guidance on modern marketing strategies including branded content, digital presence, streaming video, email marketing, reputation management, event marketing, social and search.
• Training & Best Practices – Educate clients and internal teams on best practices for campaign management and optimization.

Key Qualifications

• Strong expertise in cross-platform marketing tactics.
• Ability to communicate persuasively with internal and external stakeholders.
• Proven experience in analyzing data and making strategic recommendations to enhance campaign performance.
• Knowledge or certification in Google Ads (AdWords) preferred.
• Problem-solving abilities and a high level of analytical skills with attention to detail.
• Minimum of 3 years of experience in client success, campaign management, digital advertising, or agency experience.
• Strong organizational skills and ability to manage multiple projects simultaneously.

About Us

The Maine Trust for Local News is the largest independent news and media network in the state, delivering essential coverage through digital platforms and print publications. Our network includes four daily newspapers and sixteen hyper-local weekly publications, all dedicated to informing and engaging Maine communities.

As a subsidiary of the National Trust for Local News, METLN is part of a nationwide effort to sustain and grow local journalism. This role presents a unique opportunity to contribute to that mission while making a lasting impact on local communities.

The National Trust for Local News is an equal opportunity employer, committed to diversity and inclusion. We do not discriminate based on race, gender, age, disability, or any other protected category.

If you are passionate about digital marketing and have the skills and experience to drive client success, we invite you to apply.