Account Manager

Div. 32 Duluth, GA

Summary

Responsible for managing customer accounts, including building and maintaining relationships, managing gross profit percentage, and creating and updating service work orders to be dispatched.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Serve as the main point of contact with customers and partners.
• Review and approve invoices.
• Review service work orders and calculate gross profit percentage.
• Review and submit proposals for correct Gross Profit Percentage and make changes as necessary.
• Update system with notes, customer approvals, dispatch work orders, and complete follow-up phone calls on completed services.
• Review weekly operations and open work order reports.
• Manage customer email box.
• Regular and predictable on-site attendance during scheduled office hours is an essential function of this role.

Education and/or Experience

Bachelor’s Degree and/or 2-3 years related experience and/or training; or equivalent combination of education and experience.

Computer Skills

Microsoft Office, Word and Excel.

Century Fire Protection is one of the largest and most successful full-service fire protection companies based in the Southeast and we are still growing! There are a wide range of positions and countless opportunities for career growth. Each employee is empowered to do their job and serve our clients. There is no better place to work in the industry!

We are experts in design, fabrication, installation, and maintenance of all types of fire protection systems in virtually all commercial markets for each stage of a buildings life cycle. Headquartered in Duluth, GA, Century Fire has more than 20 offices across seven states including Alabama, Florida, Georgia, Kansas, North Carolina, South Carolina, Tennessee, Texas, and Virginia.

Benefits

We believe our people are our biggest asset and as such, we offer comprehensive benefits, education, and training to ensure employees succeed and grow. Benefits include:

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Voluntary Life Insurance
• Short-term & Long-term Disability
• Paid Time Off
• Paid Holidays
• 401(K) with Company Match
• Employee Assistance Program
• Employee Relief Fund
• Supplemental Insurance including Critical Illness, Hospitalization & Accident

Century Fire Protection is a GREAT place to work! Come and GROW WITH US!