Online Student Success Navigator (Full-time, Onsite)

Wilson College is seeking a dynamic, student-centered Online Student Success Navigator to serve as the primary point of connection for our online undergraduate students. This position provides academic advising, support, and engagement from onboarding through graduation.

The Navigator plays a key role in student success by ensuring that students are effectively onboarded, receive ongoing academic support, and are connected to institutional resources that enhance their online learning experience. By proactively monitoring student progress, offering timely interventions, and fostering a sense of community, the Navigator directly contributes to student retention and achievement.

This position works closely with academic and administrative teams to strategically advance Wilson College Online initiatives.

ESSENTIAL FUNCTIONS:

• Conduct preliminary transfer evaluations and assist with the final evaluation of transfer credits.
• Develop and maintain individualized degree completion plans for online students.
• Manage onboarding processes for Wilson College Online students, including required assessments, identity verification, registration, and orientation.
• Provide academic advising and registration support via virtual platforms (e.g., Zoom), ensuring students receive accurate and timely guidance on course planning and degree requirements.
• Conduct check-ins with students outside of transactional advising to support holistic academic progress.
• Assist with degree audits to ensure students remain on track for graduation.
• Serve as the primary point of contact for online students, providing support and connecting them to resources such as the Library, Academic Support Center, Career Development, and Accessibility Services.
• Communicate with all online students during term breaks to assist with transitions and support continuous enrollment.
• Collaborate with the Dean of Student Success, Academic Coordinator for Wilson College Online, and Institutional Effectiveness and Research Office to generate and interpret retention and success data.
• Analyze attendance and academic success reports and assist students with scheduling or curricular adjustments as needed.
• Assist with updating and maintaining Wilson College Online Orientation materials.

COMPETENCIES:

• Student-centered mindset and commitment to online learner success
• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• Technological proficiency with virtual learning platforms
• Collaboration and teamwork across departments
• Problem-solving and data interpretation

POSITION TYPE AND EXPECTED HOURS OF WORK:

• Full-time, regular office hours are Monday through Friday, 8:30am to 5:00pm
• Some work during evenings and weekends may be required.

TRAVEL:

• Travel is not a regular requirement of this position and is expected to be minimal, if any.

EDUCATION & EXPERIENCE:

• Bachelor’s degree required; Master’s degree preferred
• Two or more years of experience in higher education, preferably in academic advising, student support, or academic affairs

Or an equivalent combination of education and experience

ADDITIONAL ELIGIBILITY QUALIFICATIONS:

• Knowledge of early alert systems and academic recovery planning is desirable.

At Wilson College, we value our employees and are proud to offer a comprehensive benefits package designed to support your health, well-being, and professional growth. Full-time, on-site employees enjoy:

• Robust Health Benefits: Including medical, dental, and vision coverage, plus college-paid basic life and long-term disability insurance.

• Spending Account Options: Access to employee-funded Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) for both healthcare and dependent care needs.

• Retirement Planning: A Defined Contribution Retirement Plan with TIAA to help you plan for the future.

• Educational Benefits: Tuition remission for employees and their families for undergraduate, graduate, and certificate programs, as well as access to Tuition Exchange scholarships through a national consortium of colleges.

Wilson fosters a supportive, collegial work environment that prioritizes work-life balance. Employees benefit from:

• Generous paid time off, including vacation, sick leave, personal days, and 13 paid holidays.

• Paid parental leave, bereavement leave (including miscarriage and stillbirth), jury duty, and more.

• Flexible dining options and free access to our on-campus fitness center.

• An Employee Assistance Program (EAP) offering confidential support and resources.

As a qualified 501(c)(3) nonprofit employer, Wilson College employees may also be eligible for the Public Service Loan Forgiveness (PSLF) program.