Reports to
Regional Manager
Company Overview
Capital Square Living (CS Living) is a fully-integrated property management company based in Richmond, VA. CS Living was built on the strong foundation of the Capital Square brand—listed by Virginia Business on their "Best Places to Work in Virginia" report in 2019 and their "Fantastic 50" reports in 2019 and 2020. Capital Square Living has a vision to develop and manage the future, one relationship at a time. Our property management company provides a highly competitive compensation package and employee-centric benefits.
Capital Square is one of the top three securitized 1031 exchange sponsors in the U.S. In 2020, Capital Square was not only ranked as one of the fastest growing companies in the Richmond, Virginia area but also made the list for Best Places to Work by Virginia Business Magazine.
Summary
As a District Community Manager (DCM) at CS Living, you will serve as both an exceptional Community Manager for your assigned home property and as a senior leader providing strategic support across the regional portfolio. This elevated role combines hands-on community management excellence with advanced operational responsibilities including financial oversight, team mentoring, and performance analysis. The District Community Manager maintains operational excellence at their home community while contributing to regional success through enhanced leadership capabilities and specialized expertise. This position also provides valuable exposure to senior-level operations and strategic decision-making that prepares high-performing individuals for advancement opportunities within the organization.
Primary Responsibilities: Assigned Home Community & DCM Role
Home Community Operations (80% of role)
- Maintains all standard Community Manager responsibilities for assigned home property, ensuring exceptional operational performance, resident satisfaction, and team leadership
- Serves as the primary point of contact for residents, prospective residents, and home community team members
- Oversees leasing operations, resident retention initiatives, and community marketing efforts
- Manages home community budgets, financial performance, and reporting requirements
- Leads and develops home community team members including Leasing Managers and Assistant Managers
- Ensures compliance with all company policies, fair housing regulations, and local/state requirements
Regional Support and Development (20% of role)
- Financial Analysis and Review: Conducts initial financial reviews of community performance reports, assists with variance analysis, and supports monthly financial assessments across the regional portfolio
- Forecasting Support: Participates in quarterly forecasting processes, analyzing two months of data to project third month performance and assist with regional planning
- Team Development: Supports onboarding and training of new Community Managers, sharing best practices and CS Living culture
- Performance Management: Observes and learns disciplinary processes for Community/Regional Manager level issues (mentee role).
- Complex Resident Issues: Assists with escalated resident situations that require regional-level intervention, including legal matters, complex lease violations, and high-level complaints
- Strategic Planning: Contributes to regional planning meetings, budget development, and property performance improvement initiatives
- Operational Excellence: Supports compliance reviews and operational assessments across regional properties
- Leadership Development: Continuously develops advanced leadership skills and strategic thinking capabilities through exposure to senior-level decision making and complex operational challenges, building competencies valuable for future advancement opportunities
Communication and Reporting
- Provides regular updates to Regional Manager on both home community performance and regional support activities
- Documents and tracks all regional support activities and outcomes
- Communicates effectively with Community Managers across the region, maintaining positive peer relationships while providing guidance and support
- Participates in regional meetings, training sessions, and company initiatives
Knowledge and Skills Requirements
- Bachelor's degree preferred, or equivalent combination of education and experience
- Minimum three (3) years of Community Manager experience with demonstrated exceptional performance
- Proven track record of team leadership, showing ability to motivate, develop, and retain staff
- Strong financial acumen with experience in budget management, financial reporting, and variance analysis
- Demonstrated ability to embody CS Living's mission, values, and culture
- Exceptional customer service skills and ability to handle complex resident situations with professionalism and tact
- Advanced proficiency in property management software systems and Microsoft Office Suite
- Strong analytical skills with ability to interpret financial data and identify trends
- Excellent written and verbal communication skills, with ability to present information clearly to various stakeholders
- Proven problem-solving abilities and innovative approach to operational challenges
- Self-motivated and driven, with ability to work independently and manage multiple priorities
- Experience with lease-up, marketing strategies, and revenue optimization
- Knowledge of fair housing laws, local regulations, and industry best practices
- Bonus Administration: Understands bonus structure, approval processes, and performance metrics.
Performance Expectations
- Maintains home community performance metrics at or above company standards
- Successfully completes all assigned regional support tasks within established timelines
- Demonstrates continuous improvement in regional management competencies
- Shows measurable progress in leadership development and succession planning goals
- Maintains positive working relationships with all regional team members
- Achieves or exceeds all financial and operational targets for home community
Certification Requirements
- Fair Housing certification required
- Property management certifications preferred (CAM, CPM, etc.)
- Willingness to pursue additional certifications as required for regional management development
Eligibility Candidates can not have a disciplinary action recorded in Paycom in the last 12 months.
Compensation Compensation adjustments will vary based on region and current salary
Work Hours
Will normally work a Monday-Friday schedule with occasional evening and weekend availability as needed for regional responsibilities and home community requirements. Ability to work varying hours and respond to emergency situations if needed.
Work Location & Allocation of Responsibilities
Primary work location at assigned home community with regular travel to other properties within the region for support activities and training. Approximately 80% of time allocation will be spent at assigned home community performing regularly scheduled Community Manager responsibilities. Up to 20% of time allocation may be spent on regional support activities, training, and District Community Manager responsibilities.
Travel requirements may be up to 20% of overall time allocation to the District Community Manager role.
