Minimum Starting Hourly Rate: $21.37/hr - High School Diploma or Associates Degree

Minimum Starting Hourly Rate: $22.33/hr - Bachelors Degree

Maximum Starting Hourly Rate - Dependent on Qualifications

Benefits

• Health
• Dental
• Vision
• Life Insurance
• Generous Paid Time Off - 9.23 hrs per pay period
• 10 Observed Company Paid Holidays
• 8 Hours Annual Volunteer Time Off
• Retirement Plan w/ Employer Match
• Employee Assistance Program
• Flexible Spending Account

BILINGUAL: Spanish preferred

GENERAL DESCRIPTION

Serves as a Service Coordinator in the Intellectual and Developmental Disabilities (IDD) division. Primarily works with clients referred to the Community First Choice (CFC) program. Responsible for assessing client need and develop relevant Person Directed Plan (PDP). Works closely with clients and families, Managed Care Organizations (MCO), and a network of internal and external service providers. Responsible for completing accurate documentation within the timeframes set forth by the unit and HHSC.  May be required to drive among the 5 different service counties to make face to face contacts and attend planning meetings of each assigned consumer.  Performs complex (journey-level) social services work. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

• Employee will be required to report to the office for scheduled meetings and events.
• Supervisor may require office days and/or times based on individual performance.  This requirement would be documented in a coaching and reviewed based on a schedule set forth in the coaching.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assessment:  Responsible for completing required assessments to determine client needs. 
• Service Planning: Responsible for the development of the Person Directed Plan, including facilitating the planning team meeting. Ensures Person Centered Thinking practices are followed.
• Monitoring of the Plan: Responsible for making face to face contacts with consumers on assigned caseload based on the frequency set forth in the Person Directed Plan.  Responsible for meeting the unit policy regarding performance metrics.   
• Documentation:  Responsible for entering and final approving service tickets/progress notes into the Electronic Health Record (EHR) within timeframes set forth by the unit. 
• Communication: Responsible for carrying a work cell phone and returning calls from the office phone and work cell phone by 5pm the next business day.  Responsible for checking emails daily and responding by 5pm the next business day.  Participate in the Random Moment Time Study as required, including completing the required training.
• May be required to drive to the different 5 service counties, as needed, to complete job duties.  At times may be required to travel outside the catchment area for trainings or for cases with extenuating circumstances.  
•  Reporting and Monitoring:  Will be required to monitor/update required tracking and reporting requirements set forth by CCS and HHS, within required timeframes.
• Adhere to the Work Values and Behavior Addendum and demonstrate the qualities listed of: high ethical values, trustworthiness, integrity, cooperation, personal accountability, cultural sensitivity, conflict resolution and problem solving, appreciation and recognition, and respect and dignity.  All of these qualities along with regular attendance, dependability, and promptness are required to provide quality and consistent services to IDD consumers.
•  Interact effectively and create and maintain a professional working relationship with all individuals, internally as well as externally.  Willing to accept coaching and constructive criticism from others while developing effective working relationships with all team members.  Support team concepts and cooperate with others to achieve team objectives.  Does not engage in gossip or negative talk, but instead is focused on solutions and ways to improve morale. 
• Other duties as assigned.

GENERAL QUALIFICATIONS

Experience/Education/Licensing/Certification

• Bachelor’s degree in Psychology, Social Work or related social services area
• Associates degree in a social, behavioral, human services or health related field including psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, and criminal justice, OR;
• High School diploma or a certificate recognized by the state as the equivalent of a high school diploma, and two years of paid or unpaid experience with individuals with intellectual or developmental disabilities
• Prefer one year of related experience or training.
• Must have a valid Driver’s License.

 Knowledge/Skills/Abilities

• Ability to facilitate planning team meetings and develop the Person Directed Plan (PDP) based on the needs and desires of the consumer and family/guardian.
• Ability to assess the consumer’s situation and revise the PDP accordingly.
• Responds to consumer crises in a responsive and timely manner.
• Ability to interview all relevant persons in the discovery process.
• Ability to complete plan documentation and progress note documentation within timeframes set by the division.  Documentation must be timely and accurate.
• Ability to proficiently utilize computer programs, e.g., Microsoft Word and Excel.
• Ability to see, hear and talk effectively within job requirements.
• Ability to stand, sit and walk for extended periods.
• Ability to effectively handle potentially aggressive behavior in a positive manner.

EQUAL OPPORTUNITY EMPLOYER

Central Counties Services is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.