Branch Receptionist

SUMMARY:

The Receptionist answers the telephone lines, greets clients and visitors, receives and transmits messages, and maintains the professional image of the agency to callers and visitors.

ESSENTIAL FUNCTIONS:

• Handle incoming calls and visitors, provide assistance and information as required, and connect caller/visitor with the desired party in a friendly, courteous, and cheerful manner
• Also maintains the in and out log and Welcome Board. Answer client inquiries or direct the inquiry to the person best able to handle
• Distribute incoming fax messages. Record and forward accurate messages. Retrieve overnight messages
• Type correspondence, reports, and other documents as requested
• Send outgoing faxes as requested
• Perform all actions relating to the public, customers, and companies in a manner that will avoid issues involving potential errors and omissions
• Participate in seminars and other training for knowledge and skill development
• Perform other duties as requested

ADDITIONAL RESPONSIBILITIES:

This job description is intended to describe the level of work required of the person performing the position. Essential functions are outlined; however, other duties may be assigned, as needs arise, or as required to support the essential functions. Specific performance objectives may be developed each year to measure the performance of the tasks and functions listed in this job description.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to operate a multi-line telephone system
• Must have a neat and professional appearance and demonstrate effective telephone etiquette
• Should be friendly, courteous, organized, and enjoy dealing with people
• Must have good oral communications skills and demonstrated computer skills (particularly Microsoft Word.)
• Must be a team player and be willing to find win-win solutions for our customers, companies, and agencies
• Ability to work within a fast paced, changing priority environment
• Self-motivated, with the initiative to prioritize and be self-directed
• Regular and punctual attendance is required
• Ability to communicate effectively, both verbally, and in writing
• Excellent interpersonal skills, with the ability to interact effectively with both colleagues, and managers, across all levels
• Ability to promote, and maintain a team environment, willing to find accommodating solutions for our customers, companies, and the Agency
• Ability to successfully adhere to company policies and procedures, as well as maintain strict confidentiality

QUALIFICATIONS:

• Prior office experience with the multi-line telephone systems
• High School diploma or equivalent
• Adherence to Company policies and procedures
• Ability to fulfill job responsibilities through acceptable attendance

WORKING CONDITIONS AND REASONABLE ACCOMMODATIONS:

• Fast-paced, multi-tasking, office environment with periodic high disruption and changing priorities
• Ability to perform approximately 80% sedentary work, exerting up to 10 pounds of force occasionally, and negligible force frequently
• Ability to lift up to 20 pounds occasionally
• Requires operation of a computer workstation, including keyboard and video display
• All requirements may be modified to reasonably accommodate physical or mental impairment