Donor Support Specialist

Provides blood donor recruitment support to maximize collection opportunities. Engages the public to communicate the importance of giving blood and encouraging them to donate. Attends blood drives and other outreach events to educate and engage the community. May also call on previous donors to schedule future blood donations.

1. Assists in preparing and providing promotional/marketing print materials for mobile blood drives and special campaigns.

2. Maintains donor resources promotional items inventory (e.g., t-shirts, mugs, posters, etc.) and orders supplies as needed.

3. Pulls monthly event calendars for communities and schools we serve to properly schedule drives around events.

4. Assists recruiting teams with bulk mail-outs.

5. Attends blood drives and other community events to educate and recruit blood donors.

6. Telephones previous blood donors and encourages them to donate blood; schedules appointments.

7. Uses computer system to extract and record donor information.

8. Assists with special in-center promotions.

9. Produces recruitment and collections reports and statistics as requested.

10. Provides other logistical and administrative support as requested to facilitate efficient center operations.

11. Participates in various meetings, such as in-service training, staff meetings, safety meetings, etc.

12. Models LifeShare’s mission and values, integrating them into daily decisions, behaviors and actions.

13. Promotes cooperation and communication within a team to achieve Company and departmental goals and deliverables.

14. Completes other assignments and duties as may be assigned.

CORE COMPETENCIES:

Customer Service We make every decision and measure every outcome based on how well it serves our customers, both internal and external.

Coaching We are committed to continuous investment in the personal and professional growth of our team members; we also ask our employees to actively take responsibility for their own self-development.

Communication We communicate directly, honestly and respectfully, informing our teams and sharing feedback at all levels.

KNOWLEDGE / SKILLS / ABILITIES:

1. High School diploma or equivalent
2. Prior office experience preferred
3. Ability to use a computer to retrieve or record donor information
4. Good verbal communication skills and telephone etiquette
5. Must be self-motivated with the ability to work well with little or no direct supervision
6. Must demonstrate a positive approach toward donors, drive chairpersons and the community, acting in a professional manner at all times
7. Ability to learn and utilize Microsoft Office suite (Word, Excel, Outlook)
8. Ability to maintain confidentiality of Company and donor information

PHYSICAL DEMANDS / WORKING CONDITIONS / ENVIRONMENT:

1. Work may be performed in-center or at a remote worksite.
2. Work may be performed indoors or outdoors with exposure to seasonal weather elements.
3. Work may require long periods of standing at community blood drives.
4. Must be able to perform duties which require sitting at desk or workstation, talking on the telephone and using computer to retrieve or input data.
5. Low risk of exposure to infectious disease from contact with human blood and blood components while at blood drives.
6. Irregular hours, including evenings and weekends.
7. Requires travel within the community to events; must have reliable transportation, possess a valid driver’s license and be insurable by our commercial auto insurance carrier.

The requirements and physical demands listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made in accordance with the ADA to enable individuals with disabilities to perform the essential job functions.

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performance by employees within this classification. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.