Deposit Operations Representative (Recovery Specialist)

SUMMARY

Primary duties include, but are not limited to, stop payment review, processing deposit account chargeoffs, performing deposit account maintenance, return mail processing, garnishments and levies, enacting holds, remitting Iolta reporting and interest, responding timely to Medicare/SS gov’t requests.

PRIMARY DUTIES/RESPONSIBILITIES:

Please note this job description is not designed to cover or contain a comprehensive listing duties and responsibilities that are required for this job. Duties and responsibilities may change with short notice.

• Provides prompt, efficient, and accurate service to bank personnel requests, inquiries, or problems concerning operations provided by the bank via phone, email or Sales Force cases.
• Updates charged-off accounts database and prepares reporting to appropriate collection agencies, 3rd parties, and bank personnel.
• Processes charge-off recoveries received daily. Monitors weekly charge-off review responses and identify accounts to be charged off.
• Ensures proper handling and remittance of general garnishments and levies (including DHS/Child Support)
• Reviews stop hits/suspects to ensure proper return handling.
• Reviews teller holds to ensure compliance with federal regulations.
• Handles monthly reporting and remittance to state bar associations for IOLTA accounts.
• Assists with the branch mailbags and processing any corporate outgoing mail
• Performs other related duties as assigned
• Regular and reliable attendance at work is an essential function of the job

EXPERIENCE REQUIREMENTS:

• One year of financial experience preferred.

EDUCATION REQUIREMENTS:

• High school degree required

OTHER REQUIREMENTS (SKILLS, ABILITIES, CHARACTERISTICS):

• Good interpersonal and telephone skills,
• Ability to handle multiple and varied duties in an organized and efficient manner.
• Strong communication skills.
• Personality traits best suited for this position are: Friendly, outgoing, likes serving and assisting other people, stays poised under pressure, likes being around people and working as a team player, looks for solutions, not problems.
• Strong problem-solving skills.
• Ability to review and process detailed information.

ADDITIONAL INFORMATION
 

SUPERVISORY RESPONSIBILITY: None
 

PHYSICAL REQUIREMENTS:

• Normal office environment
• Lifting mail bags or bank record boxes up to 25 lbs.

EEO/M/F/Disabled/Vets Member FDIC