This is an onsite position at our Edmond, Oklahoma office.
Your Role: Design, describe, and manage the solution engineering in relation to specific business problems. Lead the practice and introduce the overall technical vision for a solution. Work closely with BIS clients throughout all phases of the software implementation life cycle. Meet directly with clients to demonstrate solutions, answer questions regarding software capabilities and requirements, and work to resolve issues that arise during the development cycle.
Your BIS Team:
The Most Important Ingredient and An Invitation to You
You wouldn’t know us if you didn’t know something about our people – the wonderful folks that have brought us along this journey.
With an employee retention rate of over 98%, we’re all committed to the long haul, and to your success.
Responsibilities:
Analysis and Design
- Perform analysis, whether onsite or remotely, in order to elicit and examine functional specifications and requirements; translate them into system guidelines for multi-tiered solutions that shape project development: align processes and products with client goals
- Conduct research on existing systems and devise solutions that work within those systems
- Plan, design and execute complex yet effective and efficient software solutions
- Develop, enhance, and maintain established design procedures and processes to assure app and robust service design
- Provide design suggestions and best practices for the solution across business processes, archive, business continuity, backup, recovery, and high availability
Deploy
- Implement, test, and upgrade solutions in multiple client environments (i.e., Production, QA, Test) with a focus on risk mitigation
- Install and configure solution components per installation and design specifications
- Debugging and testing solution components and process flows
- Effectively troubleshoot software issues, and perform research for resolution
- Adhere to solution best-practices
Train
- Document solution components, user methods, and procedures for training and/or training resources
- Produce training materials for administrators, end users, and other department personnel in the proper use of solution
Support
- Creation of documentation regarding solution configuration and user instructions in order to effectively support the solution
- Effectively conduct diagnostics to troubleshoot software issues, research resolution(s)
- Provide technical assistance and client support for routine and failure situations
Collaborate
- Lead design team through functional specifications and requirements review
- Collaborate with necessary internal and client resources to ensure architectural solution could be suitably translated into effectual and robust implementation
- Ensure delivered solution is robust and meets the client’s needs
- Work with clients and technical resources throughout user acceptance testing (UAT)
- Prepare and present UAT test plans, technical presentations, solution demonstrations, or analyst briefings, as necessary
- Communicate project progress, issues, and concerns with clients, stakeholders, and coworkers
Additional Functions:
- Aid sales resources for product and solution demonstrations, requirement scoping, client discussions, or other functions as necessary
- Assist in-house support teams regarding hardware, software, and network applications
- Responsible for promoting, maintaining, and enforcing information security
- Demonstrate punctuality, maintain attendance reliability and dependability
- Time management pertaining to planning and preparing for new projects
- Other relative duties as assigned by management
