Clinic Manager

POSITION TITLE: Clinic Manager

REPORTS TO (TITLE): Director of Operations

SALARY RANGE: $82,500 - $97,500 DOE

Job Summary: Responsible for planning, coordinating, and overseeing their assigned health center/s operations and staff on a day-to-day basis to ensure delivery of efficient and high-quality patient care.  The Clinic Manager works collaboratively with the health center/s Director of Operations and Medical Director to develop a high-functioning clinical team with clear standards and consistent performance. They ensure that SRCH policies and procedures are implemented, and standards of care are met.

Duties and Responsibilities:

• Directly and indirectly supervises support staff within their assigned health center/s, including but not limited to clinic supervisors, medical assistants,  medical receptionists, clinical team assistants, CPSP Coordinators, etc.
• Collaborates with nursing leadership to provide operational support to nursing staff.
• Provides leadership for their assigned health center/s including direction, training, performance management and development of all assigned staff. 
• Prepares and oversees the development of training for each role at their assigned health center/s as directed by the Director of Operations and the organization.
• Must be familiar with the Collective Bargaining Agreement in the supervision of any union-represented staff. 
• Responsible for timely, accurate submission of timekeeping processes to payroll.
• Responsible for the day-to-day operations of their assigned health center/s including overseeing patient flow, overseeing provider and patient scheduling, managing workflows, staffing the clinic appropriately to maximize efficient and effective patient care.
• Responsible for supporting their team to meet visit targets.
• Ensures that patients have timely access to clinical services.
• Responsible for managing clinical and operational issues as they arise.
• Communicate with appropriate staff to maintain an appropriate daily support staff schedule for all teams.
• Coordinates the implementation of new or upgraded systems, is responsible for disseminating and training staff on new and revised policies and procedures.
• Collaborate with site and community partners
• Oversees and implementation of grant requirements
• Assists staff with basic EHR troubleshooting and escalation to EHR leadership for additional support.
• Responsible for responding to, tracking, and overseeing patient grievances.
• Key member of their assigned health center/s and the organization’s Risk Management team. Responsible for completing necessary steps of each assigned variance, including but not limited to documentation of follow-up and communication to staff on follow up completed.
• Leads team meetings in a manner that promotes engagement by all team members. 
• Shares clinical and operational practices with other Clinic Managers to support standardization.
• Quality Improvement: conducts audits on clinical performance and operations on a regular basis, reports findings to Director of Operations and Medical Director and participates in development and implementation of corrective action plan.
• Assists Director of Operations in preparing for and participating in site visits by auditors.
• Participates in meetings, including but not limited to: site-based meetings, organizational  Leadership Team meetings, and organizational committees. .
• Communicates directly with the Director of Operations regarding staff performance, health center operations, and quality of care on a regular basis.
• Participates in recruiting for all levels of roles for assigned campus and organization.
• Oversees staff assignments to maintain, safe, clean, and organized work environment.
• Participate in ongoing training.
• Other duties as assigned. 

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

MINIMUM QUALIFICATIONS:

Education:  

• Post-secondary education is preferred.

Experience:

• Bilingual (speak, read, and write) in English and Spanish or a second language that is reflected by the SRCH patient population is preferred.
• Minimum two years of experience in a clinic coordination or in a lead clinical role preferred.
• At least two years of experience with employee supervision is preferred.

Knowledge and Skills:

• Demonstrated ability to identify opportunities to improve systems and workflow.
• Demonstrated leadership skills: team building, strong communication skills, and ability to motivate staff.
• Current CPR certification preferred, but not required at time of hire
• Demonstrates knowledge of compliance issues within the community clinic environment
• Demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures.
• Maintains confidentiality of patients at all times
• Sensitivity to and willingness to interact with people of various social, cultural, economic and educational backgrounds.
• Proficiency with Microsoft Office applications including Outlook, Word, Excel and PowerPoint
• Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
• Strong written and verbal communication skills.
• Strong interpersonal skills.  Ability to work with people with a variety of backgrounds and educational levels.
• Ability to work independently and as part of a team.
• Good judgment, problem solving and decision-making skills.

SRCH is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

Physical Requirements:  

While performing the duties of this job, this position is frequently required to do the following: 

• Use standard office equipment and access, input, and retrieve information from a computer.   Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time. 
• Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population. 
• Give and follow verbal and written instructions with attention to detail and accuracy. 
• Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.
• Vision: see details of objects at close range.
• Coordinate multiple tasks simultaneously. 
• Reach forward, up, down, and to the side. 
• Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
• Lift up to five (5) pounds.
• Travel to other office and community locations. 

SRCH provides reasonable accommodation for individuals with a physical or mental disability to apply for jobs and to perform the essential functions of their jobs unless it would cause an undue hardship.