IPS Benefits & Administration Coordinator

SUMMARY OF DUTIES AND RESPONSIBILITIES:

The Benefits & Administrative Coordinator plays a key support role in the IPS (Individual Placement and Support) program by combining direct client service with operational support. This position provides accurate, individualized benefits counseling to help clients understand how employment may affect their public benefits, including SSI, SSDI, Medi-Cal, and Medicare. They will support clients by translating complex systems into accessible information. In addition, the Coordinator ensures program quality and fidelity by supporting data management, administrative systems, and documentation processes helping the team deliver responsive, evidence-based employment services.

DUTIES AND RESPONSIBILITIES:

• Provide individualized education to clients regarding how employment income and assets may affect SSI, SSDI, Medi-Cal, Medicare, and other public benefits.
• Train clients to report income accurately to the Social Security Administration and other agencies.
• Help clients understand and estimate changes to benefits at varying income levels, using the appropriate tools and calculators.
• Support clients in managing SSA overpayments and navigating appeals or repayment plans.
• Assist clients in applying for Medi-Cal, identifying alternative Medi-Cal categories, or maintaining critical health coverage as employment circumstances change, crucial for individuals with disabilities.
• Provide guidance on asset/resource limits and support strategies for maintaining eligibility.
• Help clients plan for a gradual and successful transition off benefits, ensuring stability during increased earnings.
• Coordinate with IPS employment specialists to integrate benefits planning into vocational goals and job retention efforts.
• Support IPS fidelity by assisting with data collection, data management, and preparation for fidelity reviews or program evaluations.
• Collaborate with other members of the IPS team to improve workflow, reduce administrative barriers, and support effective service delivery.
• Generate reports for program tracking, funder requirements, and internal monitoring.

REQUIREMENTS:

• Bachelor’s degree in Social Services, Public Administration, or related field or equivalent education and professional experience in benefits counseling and program administration.
• In-depth knowledge of SSI, SSDI, Medi-Cal, Medicare, and relevant work incentive programs.
• Ability to handle sensitive information with confidentiality and integrity.
• Experience working with individuals with mental illness, co-occurring disorders, homelessness, or disabilities.
• Strong interpersonal and communication skills, with ability to translate complex systems into accessible information.
• Knowledge of resources and assistance programs for individuals with disabilities.
• Excellent organizational and time-management skills with keen attention to detail.
• Experience with database systems, spreadsheets, and reporting tools; proficient in Microsoft Office.
• Ability to work both independently and as part of a collaborative team in a mission-driven environment.

MISSION ESSENTIAL

• Demonstrate behavior that supports the organization’s mission, vision, and values.
• Adhere to all company and department programs policies and procedures.
• Maintain current knowledge to perform the role satisfactory.
• Communicate effectively and model integrity, fairness, and ethical business practices.

OTHER:

• This position involves occasional travel, as needed.
• Must secure finger image screening and annual TB screening.
• Must be able to meet physical requirements of the position which may include long periods at a desk and/or computer workstation, daily travel to various sites.

ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive.

We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.