Interfaith Site Manager

Primary Duties and Responsibilities

This is a seasonal position. Responsible for management of the Interfaith Winter Shelter which provides temporary housing and support services for individuals experiencing homelessness during the winter months.

 A.  Operations

1. Provide management and support to Interfaith Shelter staff.
2. Provide 24-hour phone coverage along with the Director of Interim Housing on assigned nights rotating on-call phone coverage.
3. Ensure staff interaction with participants is respectful and compassionate.  
4. Oversee Interfaith Shelter operations ensuring a safe environment for staff and participants.
5. With direction from the Director of Interim Housing, manage site-specific emergencies or crises.

B.  Staff Training

1. Work with the Shelter Leadership team to ensure that all Interfaith Shelter Staff have been trained on the Shelter Training Manual; attend all mandatory training.
2. Provide one-on-one weekly supervision sessions with assigned Supervisors.
3. Provide service-focused guidance to Supervisors and Service Coordinators/Janitors; develop in-service training in collaboration with the Director of Interim Housing.

 C.  Staff Management:

1. Participate in interviewing, hiring, and training staff in collaboration with the ECS HR Department and the Director of Interim Housing.
2. Manage staff weekly schedule and ensure all shifts have adequate coverage.
3. Assist in researching and responding to personnel problems to include drafting written warnings and performance plans, as assigned by the Director of Interim Housing.
4. When supervising union members, follow guidelines established in the Collective Bargaining Agreement.
5. Provide crisis intervention and lead team in professional development.

 D.  Administration

1.   Responsible for Paycom payroll functions when necessary.

2.   Identify and resolve all violations of the Interfaith Shelter or ECS work rules/policies.  

3.   Follow policies, procedures and protocols established by any appropriate city agency or funders.

4.   Manage shelter beds and ensure maximum use of the beds each evening depending on availability.

5.  Conduct and give evidence at internal and external appeals or hearings.

6. Maintain sufficient first aid and other supplies at workstation.

7. Oversee maintenance of operations log, department records, statistical records, and other documentation, including computerized records.

8. Comply with requirements of the confidentiality and client record policies.

9. Inventory supplies needed and inform appropriate personnel when re-order is necessary.

E.  MEETINGS

1.   Attend weekly Shelter Leadership Meeting and other meetings as requested by the Director of Interim Housing.

2. Attend Shift Change Meetings during scheduled shifts.

PREFERRED QUALIFICATIONS:   

Bachelor’s degree in social work or related field and at least three years’ experience in administration working with homeless adults with multiple disabilities and/or clinical supervision. 

OTHER: 

Strong computer skills.  Will require travel to various program sites.  Must secure finger image screening and annual TB screening. Will abide by ECS rules and regulations including confidentiality.

Mission Essential

• Demonstrate behavior that supports the organization’s mission, vision, and values.
• Adhere to all program, funder, and organizational policies, and procedures.
• Communicate effectively and model integrity, fairness, and ethical business practices.

ECS offers industry leading healthcare benefits to support your

physical and mental well-being.

ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.

ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive. We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.