Engagement Strategist

Scala solutions deliver engaging retail experiences by connecting networks of digital signs, kiosks, mobile devices, websites and Internet-connected devices. Scala, a STRATACACHE company, provides the platform for marketers, retailers and innovators to easily create and centrally manage deployment of shopping experiences while retaining the flexibility to rapidly adapt to local business conditions and preferences of customers in the store. With 30 years’ experience, Scala is well-known for its innovation and leveraging best-of-breed technologies to create solutions that are easy-to-use, yet infinitely customizable. Scala has US-based headquarters near Philadelphia, PA and EMEA headquarters in the Netherlands, as well as offices in 28 countries, clients in over 100 countries, and support for 20+ languages in the platform. 

Scala values our employees – in addition to the opportunity to join a collaborative team and do interesting work, we offer competitive compensation to our employees. Our comprehensive offerings include major medical, dental, vision, and disability insurance options as well as Employee Benefit Time, matching 401K, corporate discounts, and an Employee Assistance Program. We’ll be happy to tell you more during the interview process!

In the role of Engagement Strategist, the individual will be responsible for working closely with the Technical Director on our Retail Media Network initiative as well as with our sales and  sales engineering teams in a presales and post-sale capacity. The Engagement Strategist will facilitate conversations directly with clients and internal teams to define strategy and scope in order to understand project requirements to be executed by the Services team. This role is crucial in being a liaison between all key internal and external stakeholders for a successful services project.

Responsibilities:

• Facilitating project discovery and subsequent documentation – developing project requirements
• Voice of the client providing feedback into product roadmap
• Pitching capabilities and being a platform advocate during the pre-sales process
• Being an internal advocate for any support issues that arise during maintenance phase, working with appropriate teams across sales engineering, sales, and account management
• Work directly with Services team on a daily basis to help ensure successful delivery of projects
• Evangelize our products and platforms internally and externally 

• BA/BS required
• 5-10 years of experience
• Industry experience in AdTech, MarTech, and or Software development
• Deep knowledge of bespoke solution building from creative, technical, pre-sales and implementation perspectives
• Ability to translate complex technical ideas into succinct and digestible language for lay clients
• General understanding of SDLC best practices, development methodology understanding, ideally including Agile, Scrum, JIRA, documentation, gathering requirements and discovery process
• Excellent written & verbal communication, client management and time management skills
• Nice to have – Soft sales skills and experience across multiple verticals

** IMPORTANT: For immediate consideration, please FULLY COMPLETE & SIGN our online application when applying!

STRATACACHE and its family of companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law.

While we are excited and appreciate you interest in our opportunities, please keep in mind that we are not able to contact all applicants that have applied.

No vendor/agency solicitation please.