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The Customer Care Representative is responsible for order creation and communicating professionally, timely, and with concern for the companys internal and external customers.
Major Responsibilities
- Principal point of contact with assigned customers to take orders, communicate schedules, plan the logistics and resolve service issues
- Establish and maintain positive working relationships with customers by using proper etiquette; must represent the company in a professional manner
- Interface with customers ERP systems (e.g. SAP)
- Coordinate loads internally with other departments which includes but not limited to: Coordinating with Transportation for pick-ups/deliveries, coordinating with Transloading for heating/loading requirements, and coordinating with Depot for staging/loading/heating requirements
- Enter detailed information into Ventura system to create work orders/truck tickets.
- Responsible for producing or providing all required documentation to each Department in order for operating departments to properly perform their required tasks
- Provide POD and back-up documentation for any requested order
- Produce Material Handling invoices and work to ensure they are correct. This includes posting these orders in VTC system which must accurately maintain Customers inventory records
- Maintain positive and productive relationships with Customers and with all members of the Ventura teams
- Coordinate logistics with outside carriers
- Provide monthly inventories as prescribed per Customer request
- Other duties and projects as assigned
Requirements
- Must be able to communicate in written English using proper grammar, punctuation, and spelling
- Must be well organized and have good follow-up skills
- Accurate and detail oriented
- Skilled at working diplomatically with customers and employees
- Good communicator. Able to communicate effectively in English both verbally and in writing
- Strong teamwork skills. Able to maintain positive and productive relationships with customers and fellow team members.
- Have a positive, non-argumentative, and well-mannered demeanor and be able to communicate effectively with customers and other team members
- Critical thinker, able to improve processes and procedures
- Able to work in a fast-paced environment with shifting priorities
Physical Requirements
- Able to work in an active office environment.
- Able to work odd hours or be on call from time to time.
- Able to sit down and work in front of a computer for long periods of time
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