Chief Mission Officer

Job Description 

As the Chief Mission Officer (CMO) for Horizon Goodwill Industries, you will serve alongside the Executive Leadership Team to advance a culture that begins with meeting people where they are, supporting their personal growth, and fulfilling our vision, mission, and strategic plan. Reporting to the CEO, you will provide collaborative leadership and strategic direction in alignment with our purpose and values for all Human Services functions, encompassing our external-facing Workforce Development and Human Services teams, as well as our internal Training & Development and People & Culture teams. By employing innovative strategies and a data-driven approach, your efforts will cultivate engaged teams within HGI and foster collaborative solutions that address complex community challenges across our region.

Primary Impact and Responsibilities
 

• Strategic Leadership: Lead the design, development, and execution of all internal and external human-centered programs. Areas of responsibility include external mission services programs of Workforce Development, Human Services, and Community Outreach and internal departments of People & Culture, Training and Development, and Resource Coordination. Collaborate with other departments to ensure mission and human services are integrated into overall operations and strategies across the organization.
• Program Oversight: Ensure all programs align with Goodwill’s mission and purpose, address community needs, and have minimal barriers to access. Monitor and analyze trends in workforce development, social services, and the local economy to adjust programs and ensure they remain relevant to local needs.
• Team Leadership: Supervise, mentor, and develop team members, fostering a culture of inclusion, excellence, accountability, and continuous improvement in alignment with our values. Support and promote a safe and compliant work environment, adhering to legal and organizational safety standards.
• Stakeholder Engagement: Build and maintain partnerships with community organizations, businesses/employers, government agencies, and other key stakeholders to enhance program effectiveness and impact.
• Financial Management: Prepare and manage assigned budgets, ensuring efficient allocation of resources and financial sustainability.
• Program Evaluation: Establish and monitor program outcomes and metrics, and utilize data-informed decision-making, including participant feedback, to assess program effectiveness and make necessary adjustments to improve service delivery. 
• Community Advocacy: Represent Goodwill in the community, advocating for the organization’s mission and programs to build awareness and support. Cultivate and manage relationships with key federal, state, and local government agencies, other non-profits, area Chambers, and quasi-governmental entities.
• Compliance & Reporting: Ensure all programs meet regulatory requirements and provide regular reports on program performance to the executive team and board of directors.
• Resource Development: Collaborate with other departments and external organizations to identify funding opportunities, including grants and corporate partnerships, to support programs. Lead and manage the launch and closeout of grant-funded projects, ensuring programmatic and fiscal objectives are met.
• Strategic Planning: Contribute to the development and implementation of Goodwill’s overall strategic plan, ensuring services are integrated into broader organizational goals. Provide guidance on any strategic decisions that impact mission services and the community impact of the organization.
   

Required Qualifications

Demonstrated passion and experience helping others that aligns with Horizon Goodwill’s vision, mission, purpose, and values is essential for success in this role.

Education: Bachelor’s degree in social work, public administration, human services, nonprofit management, or a related field

Experience: Minimum of 7 years of experience in program management, with at least 5 years in a supervisory leadership role within workforce development or social services.

Skills: 
•    Proven leadership and team management abilities.
•    Strong communication, interpersonal, and organizational skills.
•    Ability to analyze data and make informed decisions.
•    Experience in building and maintaining strategic partnerships.
•    Financial management skills, with the ability to oversee budgets and ensure resource efficiency.
 

Preferred Qualifications

•    Master’s Degree in a related field
•    Relevant certifications/licensure such as LMSW, LCSW, SHRM, etc.
•    Bilingual (English/Spanish) is a plus

Other
•    Horizon Goodwill Industries is headquartered in Hagerstown, MD, and provides services across 17 counties in Maryland, Pennsylvania, West Virginia, and Virginia. The ability to regularly travel to sites within our territory is considered essential.
•    Valid state driver’s license, insurance, and satisfactory driving record are required.
•    Drug, criminal background, and driving records checks