Branch Manager

Branch Manager

Reports To:  District Manager

Work Hours: Full Time

FLSA Status:  Exempt

Branch(s):  East Canaan, CT

Position Purpose:

Manage and oversee assigned branch associates, supervise branch operations, and ensure efficient operation on a day-to-day basis. Improve productivity and streamline branch activities to maximize results and achieve goals. Stay up to date with plumbing/heating/HVAC supply industry knowledge.

Essential Functions:

• Responsible for assigned branch operations including but not limited to: daily cash closeouts, cycle counts, defective returns and open orders, NPC list, AT changes, inventory adjustments, customer pricing issues, staff scheduling, branch security and alarm issues.
• Oversee and effectively manage counter sales, shipping & receiving within branch to maximize sales goals
• Ability to work counter sales and fill in warehouse as needed to keep the branch functioning smoothly
• Interact with customers on a regular basis to ensure satisfaction and gain useful feedback
• Effectively resolve customer problems as they arise
• Recognize employee achievements and encourage excellence in the work environment
• Evaluate employee performance and provide feedback, coaching and disciplinary actions as needed
• Identify training needs
• Develop and implement sales plans
• Conduct regular sales and operations meetings
• Brief employees on current sales goals, promotions, and other relevant information
• Be trained and certified as the drug and alcohol supervisor on site within set branch 
• Be forklift certified and/or able to be backup driver, therefore in a safety-sensitive position
• Manage budgets, allocate branch funds, and define financial objectives
• Coordinate with other branches to share knowledge, plan promotional activities, or achieve goals
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
• Achieve financial objectives by preparing an annual budget; schedule expenditures; analyze variances; initiate corrective actions.
• Recruit, vet, interview, and hire new employees
• Network to improve the presence and reputation of the branch and company
• Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
• Organizing marketing activities and events for the branch
• Adhere to high ethical and professional standards
• Other duties as required

Experience, Education & Skills:

• Proven branch management experience
• Sufficient knowledge of modern management techniques and best practices
• Ability to meet sales targets and production goals
• Ability to analyze financial records and transfer data
• Strong aptitude for numbers, spreadsheets, and financial reports
• Familiarity with industry rules and regulations
• Ability to analyze problems and strategize for better solutions
• Excellent organizational skills
• Result driven and customer focused
• Leadership and human resources management skills
• Exceptional knowledge of budgeting, cost accounting and cost control principles
• Ability to manage employees, while multitasking large projects
• Bachelors degree in finance or business preferred with an emphasis in finance, or a related field.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.