Job Title: Food & Beverage Server
FLSA Classification: Non- Exempt (Hourly)
Salary Range: Tip Credit/Minimum Wage
Reports to: Restaurant Manager/Assistant Restaurant Manage
Summary/objective: A Food & Beverage Servers role is to interact with our guests and ensure they have a great experience when dining in our Food & Beverage Outlets. The Food & Beverage Server is responsible for positive guest interactions while serving guests in a friendly and efficient manner. At all times, servers are expected to be attentive to our guest needs and making them feel welcome.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Greet each guest, enthusiastically and with a smile to create a friendly positive experience.
- Conforms to AAA Four Diamond Standards.
- Adheres to schedule in and out times, and provides coverage as needed
- Cross trained in Banquets and Special Events, willing and able to provide coverage as needed for corporate and social special events
- Perform all other duties as assigned by management.
- Fully aware of and comply with Inns policies and procedures as identified in the procedure manual and handbook.
- Adhere to all Health and Safety policies and procedures.
Fresh Salt Duties
- Prepares the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks.
- Server is full apprised and knowledgeable on current menu choices, specialties, and menu deviations, knowledgeable of all cocktail and wine offerings
- Assists with table reservations, escorting customers to their tables, presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the culinary team.
- Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
- Properly open and pour wine at the tableside.
- Secures payment for all tables, issues guest receipts, accepts payments, and provides proper change to guests as appropriate.
- Maintains the overall cleanliness of the restaurant and adheres to all open/closing procedures.
Banquet Duties
- Review Banquet Event Orders (BEOs) at the beginning of each shift to ensure room is set up as contracted.
- Be aware of the location of all function rooms and the various types of setups, including, but not limited to classroom style; theatre style; conference style; u-shape; hollow square; and rounds.
- Prepare rooms for use; adjusting lights, sound volumes, adjust curtains, and temperature as needed for before guests arrive.
- Know the menu for each function that you serve and be able to knowledgeably explain the major ingredients and preparation methods for each item to be served.
- Set all tables in your area properly and uniformly in accordance with the set guidelines for each function.
- Creatively and properly set-up and break down all buffets and other special food service tables and equipment.
- Be in communication with the Banquet Captains/Banquet Manager(s)/Banquet Chef regarding any special needs.
- Report food allergies to manager as soon as possible.
- Ensure proper use, storage and maintenance of all A/V and meeting room equipment.
- Communicate any areas of need, problems, and concerns to Banquet Manager(s)/Banquet Captains.
- Maintain proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.
- Pour wine at the tableside.
- Complete all assigned side work, such as refilling condiments, sorting linen, hanging/storing drapes, cleaning/storing serving equipment etc.
Work environment
- Working conditions are based in a hospitality setting.
- Associates may be exposed to weather conditions prevalent at the time.
- Noise level in work environment is usually moderate.
- Exposure to cleaning solvents, chemicals, food and beverage products
Physical demands
- To perform this job successfully, the individual must be able to stand, move and work throughout the designated food & beverage and property, including walking up to 1 ½ mile, climbing stairs and standing at a workstation for the duration of the shift.
- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
- The associate must occasionally lift and/or move up to 50 pounds.
- Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.
Work authorization/security clearance requirements
Saybrook Point Resort & Marina requires all newly hired employees to provide documentation that they are legally authorized to work in the United States.
Affirmative Action/EEO statement
Saybrook Point Resort & Marina is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
