Case Manager

Community Health Center of Lubbock (CHCL) is seeking a dedicated and compassionate Case Manager to support our mission in improving community health outcomes under the Substance Abuse and Mental Health Services Administration (SAMHSA) grant and other health center programs. The Case Manager will provide comprehensive case management services, facilitate access to health resources, and engage the community through targeted outreach events such as health fairs and educational workshops. The ideal candidate must be a Licensed Baccalaureate Social Worker (LBSW), hold a Community Health Worker (CHW) certification, and possess a strong understanding of healthcare systems and social services in Texas.

Key responsibilities include, but is not limited to:

• Collaborate with other members of treatment team to provide case management to patients with mental health/substance use disorders including coordination with specialty providers and treatment facilities as needed;
• Provide services with a strong recovery orientation, cultural sensitivity, and awareness of the unique needs of the patient population;
• Identify and link patients with community resources to facilitate referrals and respond to social service needs;
• Provide relevant self-management support for patients with mental health/substance use disorders as identified by treatment team;
• Act as a point of contact for patients, families, community resource agencies and treatment facilities in need of information or with concerns;
• Assist patients with the process of determining eligibility, obtaining and maintaining free pharmaceuticals through the Drug Assistance Program;
• Assist with data collection and generation of patient registry reports; and 
• Plan and participate in community outreach events such as health fairs, educational workshops, and public awareness campaigns.

Education: A minimum of an associate’s degree in social work, public health, mental health or related field required. Bachelor’s degree in social work, psychology or related field preferred.

Licensure: Licensed Baccalaureate Social Worker (LBSW)

Certification: Basic Life Support (CPR) certification; Community Health Worker (CHW) certification

Experience: Minimum of four (4) years’ progressively responsible healthcare-related experience; additional related education may exchange for required experience on a year-for-year basis; Prefer experience working with individuals with mental health/substance use disorders as well as experience as part of a treatment team approach to care.

Language: English; bilingual (English/Spanish) preferred.

Travel: Some; valid Texas drivers’ license and current auto insurance required; must have reliable and safe transportation.

Hours of Work: 8am-5pm M-F with some weekend/evening work.

KNOWLEDGE/SKILLS

Knowledge

Knowledge of medical terminology

Knowledge of legal documentation

Knowledge of Electronic Health Records (EHRs)

Proficient in software applications such as Microsoft applications: Excel, Word, Outlook, PowerPoint

Have a clear understanding of HIPAA and ability to adhere to strict confidentiality guidelines

Skills

Demonstrate excellent interpersonal skills

Demonstrate excellent time management skills and prioritization

Demonstrate excellent customer service skills and cultural competency

Excellent follow through skills and attention to detail.

Ability to work effectively with a diverse population/cultural differences.

Ability to handle multiple tasks and meet deadlines

Able to exercise good judgment and be neat and clean

Excellent team participation and organizational skills

Excellent service orientation skills (actively looking for ways to help all people)

BENEFITS

Our staff enjoy a competitive compensation package, which includes the following benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Company Paid Life Insurance
• 403(b) Retirement Plan
• 403(b) Retirement Plan Contribution
• Holiday Pay
• Paid Time Off Bank
• Company Paid Short and Long-Term Disability Insurance
• Company Paid Accidental Death and Dismemberment (AD&D) Insurance
• Employee Assistance Program and Emotional Health Support Line
• Extended Medical Leave
• Bereavement Leave
• Legal Insurance
• Gym Membership
• Workers’ Compensation Insurance

CHCL's mission is to provide quality primary and preventative health care services to those in need. If you are aligned with CHCL's mission and love working in a fast-paced clinic setting, please apply today.

CHCL is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.