Order Entry Associate

Do you have experience in customer service and looking for the right employment opportunity that not only has a great compensation package but whose work is also meaningful? Join our Customer Service Team!

Who we are

Sunrise Medical is committed to improving people's lives by providing innovative, high-quality mobility products and services that exceed customer expectations. Sunrise Medical is a world leader in the development, design, manufacture, and distribution of manual and powered wheelchairs, mobility scooters, and both standard and made-to-order seating and positioning systems.

What we offer

• Excellent health benefits plans, which includes FSA and HSA options
• Life insurance
• 401(k) with company match
• Generous vacation, paid sick time-off and paid holidays
• Employee Assistance Program
• Employee Resource Groups
• Wellness programs and benefits

Job Summary

Primarily responsible for processing customer orders, quotes, returns, and inquiries or complaints via fax / web/ email, and to support overall company sales goals by enhancing customer relationships through the delivery of service excellence. 

Principal Job Duties & Responsibilities:

• Responsible for processing customer orders (fax, web, email) through various systems such as Configurator, JD Edwards, etc.
• Maintain up-to-date product and systems knowledge.
• Contribute to a team environment that promotes and provides service excellence to internal and external customers. 
• Responsible for following all applicable safety guidelines.
• Keep up with the fast-paced environment as well as company & individual goals.
• Add- Help with other projects to support the Customer Service Team as needed.

Required Skills, Knowledge, and Experience: 

• High school diploma or GED equivalent is preferred.
• Two (2) years experience in a fast-paced customer service environment preferred
• Experience in medical equipment or rehabilitation, a plus.
• Ability to read, comprehend and speak in English, simple and complex instructions, short correspondence, and memos.
• Spanish speaking a plus.
• Ability to read work orders, work instructions, manuals, policies and procedures, schematics, diagrams a plus
• Typing skills minimum 25 wpm, ten-key skills including program operations, queries, and web-based systems.
• Conflict resolution and problem-solving skills. 
• Ability to perform telephone operation, computer operation, keyboard skills, calculator operation, listening and communication, complaint resolution and regulatory documentation, organizational skills, stress management, and ability to work as an active participant in team development.
• Preferred experience with parts.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to solve problems in a practical manner.
• Mechanically inclined, a plus.

Competencies: 

• Diagnostic Information Gathering: Identifying the information needed to clarify a situation, seeking that information from appropriate sources, and using skillful questioning to draw out the information.
• Thoroughness: Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.
• Oral Communication: Expressing oneself clearly in conversations and interactions with others.
• Customer Orientation: Demonstrated concern for satisfying one’s external and/or internal customers.
• Analytical Thinking: Approaching a problem by using a logical, systematic, sequential approach.
• Personal Credibility: Demonstrated concern that one be perceived as responsible, reliable, and trustworthy.
• Results Orientation: Focusing on the desired end result of one’s own or one’s unit’s work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them.

Physical Requirements:  The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression – The ability to communicate information and ideas in speaking so others will understand.
• Near/Distant Vision – The ability to see details at close range (within a few feet of the observer), distance vision, peripheral vision, depth perception and ability to adjust focus.
• Written Expression – The ability to communicate information and ideas in writing so others will understand.
• Written Comprehension – The ability to read and understand information and ideas presented in writing.
• Information Ordering – The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations.
• Lifting – The associate must occasionally lift and/or move up to 25 pounds.
• Motion Parameters – The ability to sit, stand, walk, and reach with hands and arms, hands to finger, handle and feel.
• Attendance – Regular attendance is required.
• Overtime – Must be able to work overtime, as required.