General Summary: The Foot Health Medical Assistant provides foot health services, carrying out physician orders as appropriate for diabetic foot exams and foot care toenail trimming services. The Foot Health Float MA assists fellow employees in providing the highest quality personalized patient care and maintains a positive work relationship with the healthcare team. Maintains and upholds established clinic patient care, operation, and employee policies. Supports the Gonzaba coordinated care model by working with all GMG providers and supporting departments/functions to ensure a patient-centered approach is always provided.
Supervisory Responsibilities: This position has no supervisory responsibilities.
General Requirements: All duties performed will be done accurately and in a timely manner at the location services are rendered.
- Administrative functions such as rounding to obtain provider signatures, scans documents into the EMR system, faxes paperwork to contracted DME vendors, sends emails to GMG personnel, shoe vendors, and other relevant contacts, and completes insurance authorizations for DME prescribed by the provider.
- Ensures nursing standards of care including participation in quality improvement activities.
- Assumes responsibility for maintaining clinical competencies according to Gonzaba Medical Group policy.
- Ensure customer service is always maintained at the highest level.
- Must always adhere to customer service expectations, including in-person communication.
- Participate in educational programs as needed.
- Remains aligned with the departmental goals which involve understanding the importance of reporting RMH visits needed and participating in providing quality care by utilizing the tools and reports provided to help reach departmental/organizational goals.
- Ensures thorough completion of all forms and reports given by management.
- Maintains strict confidentiality.
Essential Job Responsibilities:
- Provides patient care in a clinic setting. Functions within the scope of training received from Medical Assistant education program and from Gonzaba Medical Group programs such as proper toenail trimmings, debridement of callouses, and educational toenail teachings.
- Triage consists of obtaining patients’ height, weight, removal of shoes/socks, reviewing and completing questionnaire(s) with patients for diabetic shoes services.
- Performs discharging on patient dismissals and participates in patient teaching utilizing patient information handouts. Ensures patient understanding and documents thoroughly.
- Downloading and uploading photos into the EMR system.
- Administers flu injections during flu season.
- Reports abnormal values and accurately documents clinical findings in EMR system to Foot Health Practitioner.
- Furthers patient care by communicating effectively with physicians, coordinating appointments required, and providing patients with community resources.
- Obtains information by telephone or observation, completing confirmation calls into EMR computer system. In some areas it may be required to document and report patient’s symptoms, problems, needs and changes in condition to the physician and/or supervisor.
- Escorts patients as needed and their significant others to clinic areas essential to their treatment.
- Chart preps patients scheduled the day before to ensure the patients meet the criteria for the services rendered and communicate the information to the patient to prevent duplicate appointments/orders requested.
- Promptly documents and completes dispensed report(s) obtained from multiple shoe vendors in EMR system.
- Submits supply orders to management for necessary materials and equipment in a timely manner.
- Maintains assigned work area with supplies and equipment required to complete services.
- Responsible for cleaning and disinfecting nail nippers, dremel heads, and all toenail trimming equipment after each use.
- Performs routine cleaning and maintenance of the autoclave according to protocol.
- Follows universal precaution standards about patients, procedures, handling specimens, cleaning exam rooms as taught and retrained through annual compliance training.
- Transports patients safely from the following positions: sitting to standing or laying down, from standing to sitting or lying down, from laying down to standing or sitting, and assist to the bathroom, into/out of wheelchairs, and pushing/pulling patients in wheelchairs.
- Must always keep the patients’ safety a priority, which will involve preventing potential falls as needed.
- Will need to travel to support patient care at all GMG locations on a rotational basis where services are rendered.
- This position will require driving a company vehicle or a personal vehicle; therefore, employees must successfully complete a motor vehicle history check, possess, and maintain a current valid Texas Driver License, and proof of current insurance to be subject for mileage reimbursement.
- Other duties as assigned.
Education and Training: Minimum high school education or equivalent. Certificate of completion from an accredited school for Medical Assistants is required. CPR certification with AED is required and must be kept current. National certification as a Registered or Certified Medical Assistant is required as initial and continued employment at Gonzaba Medical Group is contingent upon this credential.
National Certification must be issued from one of the following associations: AAMA - Certified Medical Assistant (CMA); ARMA - Registered Medical Assistant (RMA); NAHP - Nationally Registered Certified Medical Assistant (NRCMA); or other associations approved by GMG Human Resources.
Experience: Experience in a clinic, doctor’s office, or hospital with a minimum of one-year experience preferred.
Other Requirements: Computer Skills: Skilled in use of computer/EMR systems. Knowledge of Word processing software, spreadsheet software, Internet, and database software.
Work Environment: Clinic environment. Exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic environment.
Mental / Physical Requirements: Requires manual dexterity, sitting, standing, stooping, reaching, kneeling, crouching, bending, walking, lifting up to 40 lbs. without assistance. Close vision and ability to adjust focus. Must be able to work efficiently under pressure.
Additional Information: Gonzaba Medical Group is seeking team members who contribute as A-Players, demonstrate a strong work ethic, compassionate about patient care, are committed to the culture and our core values.
Other Duties As Assigned: The above job description is not intended to be an all-inclusive list of duties and standards of the position. Team members will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Responsibilities, knowledge, skills, abilities, and work environments may change as needs evolve.
