COMMUNITY TRAINING SPECIALIST

SUMMARY

Under the direction of the Customer Service Manager/Custodial Site Supervisor, the Community Training Specialist (CTS) is responsible for providing the day-to-day training and supervision of individuals served with disabilities. The CTS will ensure that clients develop the skills necessary to prepare them for future employment opportunities within the community, and to achieve the goals established in their Vocational and Individual Service Plans (ISP).  This person will also work closely with the Career Opportunity Advocates to plan and provide work related supportive services such as assistance with hygiene, meals, and transportation.

Embrace Opportunity Village's core values by cultivating positive and meaningful CONNECTIONS with participants and team members, demonstrating ENTHUSIASM, high standards of PRODUCTIVITY, authentic STEWARDSHIP, and consistent participation in individual and team DEVELOPMENT.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Utilize appropriate methods for working with individuals with intellectual and or developmental disabilities.
2. Report suspected Abuse, Neglect, Exploitation, Isolation, and Abandonment (ANEIA) immediately as  mandated by state law .
3. Provide department specific training and mentoring for all team members.
4. Conduct daily team huddles to solicit feedback, answer questions, and communicate relevant information to custodial team members.
5. Provide managers with information regarding team member performance.
6. Required to read service and habilitation plans for all individuals served in the program to assure each individual is receiving their proper care according to their plan(s).
7. Ensure proper documentation is complete such as ID notes, Incident reports and corrective action plans.
8. Complete time studies if contract requires.
9. Comply with all Federal, State (Desert Regional Center) and local regulations and requirements, and company policies and procedures.
10. Provide leadership and direction to the individuals served.
11. Prioritize work to ensure the job scope is being accomplished on a daily basis.
12. Responsible for assessing inventory to maintain a standard level of supplies.
13. Provide job coaching, as well as assisting the Career Advocate to identify vocational strengths, challenges, and goals for each individual served.
14. Provide manual labor associated with the daily cleaning of buildings. Typical duties may include: dusting, mopping, sweeping, cleaning restrooms, removing trash, polishing furniture and simple operation of basic mechanical cleaning equipment.
15. Drive company vehicle with the individuals working within the contract from Opportunity Village campus to job site.
16. Adhere to Opportunity Village's established policies and procedures.
17. May be assigned other duties as needed

SUPERVISORY RESPONSIBILITIES

• Custodian
• Floor care Custodian
• Parking Lot Attendant
• Custodial Aide
• Laundry Aide

SKILLS REQUIRED

• Ability to communicate effectively with individuals, team members, and supervisors (verbal and written).
• Must possess social perceptiveness to assess and understand other’s reactions and behaviors.
• Ability to resolve multiple complex issues simultaneously while remaining calm in stressful situations.
• Ability to accept and apply performance-based feedback.
• Ability to conduct tasks and successfully perform under critical deadlines.
• Must encompass professional demeanor and to execute excellent customer service.
• Ability to interpret instructions, gain knowledge and have initiative.

EDUCATION AND EXPERIENCE

• Required:  High School Diploma or equivalent and one (1) year verifiable work experience in the custodial field.
• Required: Valid Nevada Driver’s License with a clean annual DMV report and must be twenty one (21) years of age in order to be eligible to drive company vehicles. Must complete and pass the Smith’s Driving Training Course administered by Opportunity Village.
• Required: Current CPI certification within 30 days of employment
• Required: Current CPR and First Aid Certification within 30 days of employment.
• Required: Valid driver’s license and ability to meet insurance requirements.
• Preferred: Experience working with individuals with disabilities.

PHYSICAL ABILITIES & WORK ENVIRONMENT

The physical demands described below are representative of those that must be met by a team member to successfully perform essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and functions of the position. The list below of minimum essential functions is illustrative of the minimums only and is not a comprehensive listing of all functions and tasks performed.

• Ability to lift fifty (50) pounds
• Must be able to stand and walk 90% of the work day.
• Must be able to work outside in varying weather conditions. 
• Frequent bending, standing and lifting.