TEAM MEMBER RELATIONS MANAGER

SUMMARY

Under the direction of the Director of Human Resources, the Team Member Relations Manager (TMR) is responsible for overseeing and conducting team member-related tasks, such as investigations, engagement, and recognition programs. The Team Member Relations Manager will efficiently manage multiple assignments, with keen attention to detail and a commitment to seeing projects and tasks through to completion. This role requires managing and prioritizing complex team member relations, conducting fair and unbiased investigations, ensuring compliance with labor laws and company policies, and supporting leadership with conflict resolution and performance management. 

The Team Member Relations Manager will exercise considerable latitude and discretion while  applying sound judgment in managing sensitive and confidential matters. The TMR Manager serves as a strategic advisor to leadership on team member engagement, policy development, and risk mitigation, ensuring fair and consistent practices across the organization.

Embrace Opportunity Village's core values by cultivating positive and meaningful CONNECTIONS with participants and team members, demonstrating ENTHUSIASM, high standards of PRODUCTIVITY, authentic STEWARDSHIP, and consistent participation in individual and team DEVELOPMENT.

ESSENTIAL DUTIES AND RESPONSIBILILTY: 

1. Apply appropriate methods and best practices when working with individuals with intellectual and developmental disabilities.
2. Immediately report all suspected Abuse, Neglect, Exploitation, Isolation, and Abandonment (ANEIA) immediately as mandated by state law.
3. Conduct and assist with team member relations and Desert Regional Center (DRC) related investigations.
4. Develop and maintain organization-wide team member appreciation, recognition, and activities programs that promote a positive, engaging workplace culture.
5. Partner with managers to ensure performance-coaching requirements are met and to evaluate coaching effectiveness.
6. Support the drafting, editing, and facilitation of performance-related conversations between supervisors and team members.
7. Design, lead, and enhance the annual team member engagement survey process, leveraging results to inform organizational strategy, drive culture initiatives, and support continuous improvement efforts.
8. Foster an environment of growth and learning for new leads and supervisors through coaching and performance management.
9. Evaluate and implement performance measurement programs throughout the organization to support accountability and development.
10. Assist with the preparation of board reports and the development of annual HR goals.
11. Perform administrative tasks such as monitoring costs, tracking team member performance, ordering supplies, maintaining supply inventories, and coordinating the distribution of team member program materials, including years of service, promotions, and transfers.
12. Enter and maintain team member relations data and other records that support HR operations.
13. Some travel to various locations in the Las Vegas area and between Opportunity Village campuses.
14. Must be able to meet all requirements of OV vehicle policies and travel:

1. Between worksite locations
2. Within the community

15. Adhere to Opportunity Village's established policies and procedures.
16. May be assigned other duties as needed.

SUPERVISORY RESPONSIBILITIES

This position does not directly supervise others but is responsible for building strong relationships throughout the organization and influencing growth strategies with team members.

SKILLS REQUIRED

• Ability to communicate effectively with individuals, team members, and supervisors (verbal and written).
• Must possess social perceptiveness to assess and understand others’ reactions and behaviors.
• Ability to resolve multiple complex issues simultaneously while remaining calm in stressful situations. 
• Ability to accept and apply performance-based feedback.
• Ability to conduct tasks and successfully perform under critical deadlines.
• Established ability to remain composed and impartial in all situations.
• Demonstrated proficiency with Microsoft Office and related database tools.
• Proven ability to handle confidential information.
• Ability to think critically, define problems, and draw valid conclusions.
• Strong time management and organizational skills.
• Be well-organized and able to manage multiple projects and priorities with ease.
• Must have a professional and positive demeanor.
• Ability to develop strong working relationships with team members across the organization.
• Must be able to take initiative. 
• Ability to work collaboratively and effectively with diverse groups.

EDUCATION AND EXPERIENCE

• Required: Bachelor's Degree in Human Resources, Business Management, Human Services, or equivalent work experience.
• Required: Minimum five years’ experience working in team member relations.
• Required: Current CPI certification within 30 days of employment.
• Required: Current CPR and First Aid Certification within 30 days of employment.
• Required: Valid driver’s license and ability to meet insurance requirements.
• Preferred: Experience working with individuals with disabilities.

PHYSICAL ABILITIES & WORK ENVIRONMENT

The physical demands described below are representative of those that a team member must meet to perform essential functions of the job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and functions of the position. The list below of minimum essential functions is illustrative of the minimums only and is not a comprehensive listing of all functions and tasks performed.

• Ability to lift and move items up to 40 pounds.
• Ability to remain seated and work at a computer for extended periods.
• Ability to perform effectively in a standard office environment.
• Ability to work evenings and weekends as required or scheduled.
• Manual dexterity to operate office equipment and examine documents, records, and files.