MAGICAL FOREST ASSOCIATE - SEASONAL

SUMMARY

Under the direction of the Special Events Manager, the Magical Forest Associate is responsible for performing a variety of duties in an amusement park, retail type environment. The incumbent will operate point of sale equipment, amusement and food concessions, rides, and general responsibilities that involve physical handling of products, materials, supplies, credit cards and currency. The Magical Forest Associate is also responsible for training and assisting nightly volunteers with their assigned park operations duties. There are evening hours and weekend responsibilities with this position that may require extended hours.

Embrace Opportunity Village's core values by cultivating positive and meaningful CONNECTIONS with customers, clients and colleagues, demonstrating ENTHUSIASM, high standards of PRODUCTIVITY, authentic STEWARDSHIP, and consistent participation in individual and team DEVELOPMENT.

This is a seasonal position from approximately November 2025 to January 2026, utilized to support the Magical Forest.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provide information about park attractions, facilities, rides, entertainment options, and rules or regulations of the Magical Forest to both guests and volunteers.
2. Understand and accurately operate point-of sale equipment in box office, food concessions, midway, and merchandise booths, as well as train selected nightly volunteers with the procedures and the operation of cashless point-of-sale equipment, the selling of food or merchandise, and the operation of midway games, including awarding the proper prizes, as needed.   
3. Understand and accurately operate ticket and voucher scanning equipment, as well as, train selected nightly park entrance volunteers to properly greet and welcome guests, scan, verify, collect, or validate different ticket types, and distribute park maps, goody bags, vouchers, informational flyers, or wristbands, as needed.
4. Provide guests and volunteers with information and assistance regarding safely entering or exiting rides or mounting or dismounting carousel animals.
5. Provide excellent customer service to patrons. 
6. Be knowledgeable of park emergency evacuation and ride shut down procedures and assist with these procedures, if a situation arises.
7. Clean equipment, rides, booths, and concession areas at the end of each night.  
8. Maintain an orderly and clean work area in compliance with company safety and sanitation requirements.
9. Report any maintenance or items in need of repair to the Special Events Manager.  
10. Ensure compliance with regulatory and company policies and procedures.
11. Report suspected Abuse, Neglect, Exploitation, Isolation, and Abandonment (ANEIA) immediately, as  mandated by state law.
12. May be assigned other duties as needed.

SKILLS REQUIRED

• Ability to communicate effectively with guests, individuals, OV team members, and supervisors (verbal and written).
• Must possess social perceptiveness to assess and understand other's reactions and behaviors.
• Must possess social discernment to assess and understand others' reactions and behaviors.
• Ability to define problems and draw valid conclusions.
• Have a positive and enthusiastic outlook.
• Self-directed, with strong ability to work independently and to set and adhere to deadlines.
• Ability to set priorities, follow through to completion of tasks, work well under pressure, and maintain a high level of confidentiality.
• Must encompass professional demeanor.
• Ability to learn, understand, and implement proper operation and safety information as related to OV amusement rides and attractions.

EDUCATION AND EXPERIENCE

• Required: High School Diploma or Equivalent
• Required: One (1) year of verifiable work experience in an amusement or theme park, retail or related work environment.
• Preferred: Prior experience with developmentally disabled individuals.

PHYSICAL ABILITIES & WORK ENVIRONMENT

The physical demands described below are representative of those that a team member must meet to perform essential functions of the job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and functions of the position. The list below of minimum essential functions is illustrative of the minimums only and is not a comprehensive listing of all functions and tasks performed.

• Ability to lift and move items up to 40 pounds.
• Ability to tolerate stress in a highly active environment.
• Ability to conduct tasks and successfully perform under critical deadlines.
• Manual dexterity to operate equipment.
• Ability to bend, squat, and stand for long periods of time
• Ability to work outside in a theme park environment in variable weather conditions.
• Ability to tolerate slight to extreme indoor and outdoor temperatures.
• Must possess excellent customer service skills and social perceptiveness to respond in a calm, kind, and professional manner to common inquiries, criticisms or complaints while working in a fast-paced and noisy environment.
• Must have a positive and enthusiastic outlook and a commitment for excellence in work.