Director of Laboratory Services

Women’s Care, founded in 1998, is a leading women’s healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 100+ locations and over 400 OB/GYNs and specialists across the country, Women’s Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility. 

The Director of Laboratory Services works with internal and external clients/stakeholders in the development and facilitation of efficient and safe laboratory operations to achieve sustainable change, continuous improvement and meeting key strategic initiatives. 

• Responsible for managing the operational functions of the Women’s Care Laboratory.
• Responsible for the daily organization, planning, weekly staffing arrangements and supervision of laboratory for specimen collection, specimen management, clinic, technical and clerical areas.
• Provides direction to department personnel to achieve operational and technical objectives including workflow design, service quality, financials, personnel management and integration of departmental activities.
• Assures that the department operates in compliance with all regulatory agencies making Quality Assurance/Control Management and safety a priority.
  • CAP inspection readiness
  • Robust Quality Management Program
  • Accreditation process 
• Maintains medical laboratory equipment performance by establishing quality standards; developing operations, quality, and troubleshooting procedures; ensuring staff compliance; certifying instrument performance; arranging equipment replacement, service, and repair.
• Maintains laboratory supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies and approval of corresponding invoices.
• Maintains laboratory productivity by monitoring workload of functional areas; identifying peak and slack periods; making operational or staffing adjustments when necessary.
• Maintains quality results by promoting the quality management program; consulting with pathologists; performing proficiency surveys; reviewing quality control and quality assurance programs; making adjustments in policy and procedures; generating reports; and maintaining records.
• Maintains laboratory information system (LIS) by identifying information needs and problems; recommending improvements; establishing priorities; testing; writing user manuals; training employees; maintaining security and confidentiality.
• Manages laboratory staff and participates in recruiting, selecting, orienting, and training employees.  
• Maintains laboratory staff results by counseling and disciplining employees when necessary; planning, monitoring, and appraising job results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks and participating in professional societies.
• Accountable for financial performance of lab including vendor relationships.
• Partners with RCM and finance team for accountability of billing and denials to ensure optimal billing and coding practices within the laboratory. 
• Acts as liaison to LIS vendor to ensure system meets all laboratory needs.
• Oversees implementation, maintenance, and new services for chemistry and genetic laboratory.
• Ensures that all accreditations are maintained; including CLIA, CAPS, and other programs as required.
• Ensures appropriate processes are followed with the implementation, training, and education of all new tests and procedures performed by the laboratory. 
• Assists new markets with set up of pathology lab services.
• Represents laboratory in a professional manner. Treats all customers, internal and external, in a courteous and cooperative manner.  Be a positive role model to the staff to ensure patient satisfaction standards are met. 
• Demonstrates and embodies the Women’s Care mission and core values.
• Compliance with all HIPAA rules, regulations, and guidelines.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree in clinical biology, chemistry or medical technology.
• 5+ years of supervisory/management experience with proven leadership, communication, team building and organizational skills.
• Extensive knowledge of laboratory protocols, procedures, and processes.
• Ability to multi-task in a stressful deadline-oriented environment.
• Ability to develop and maintain relationships.
• Ability to use a computer and enter data efficiently, including Microsoft Office programs.
• Knowledge of laboratory protocols, procedures, and processes
• Must be dependable, reliable, and punctual. 

WHY JOIN WOMEN'S CARE? 

We Offer:

• Competitive compensation package
• Health, dental, and vision benefits
• Paid time off and paid holidays
• 401k plan 
• An opportunity to make a difference in patients' lives every day!

Women’s Care has grown tremendously through the years and expects to accelerate its growth with plans to expand rapidly into new markets across the U.S. With the commitment of our employees, we remain true to our mission of ‘Improving the Health of Women Every Day.’ At Women’s Care, we CARE about our patients, and we stand by our values.  

 Compassion & Empathy: Treating patients like valued friends and family 

 Accountability: Taking responsibility for our actions and behaviors 

 Respect: Acting respectfully in every interaction 

 Excellence & Quality: Providing the safest, highest quality of care