2nd Shift Dispatch Supervisor

Job Details

Job Location

A360 Tulsa - Tulsa, OK

Position Type

Full Time

Salary Range

$45000.00 - $53000.00 Salary

Job Shift

All

Description

The Dispatch Supervisor is responsible for all activity on the traditional alarm side of the Monitoring Center, ensuring efficient and accurate response to alarm signals. This includes managing schedules, providing on-going training for agents and handling escalated customer calls.

Essential Duties and Responsibilities

Management of alarm queues to ensure response time goals are met.
Management of inbound alarm response line to ensure service level goals are met.
Provide coaching and mentoring to agents.
Schedule and manage agent shifts and breaks to ensure adequate staffing.
Has regular 1:1 meetings with dispatch agents to provide feedback and answer questions.
Conducts weekly team meetings.
Collects and records daily agent stats.
Completes annual performance reviews for all their direct reports.
Ensure all agents are following the Alert 360 attendance policy.
Training/development of agents.
Identifies and develops agents for promotion into leadership roles.

Scope of Responsibility

The Dispatch Supervisor will report directly to the Dispatch Manager. Direct hourly reports include dispatch agents, levels 1-4.

Qualifications

Job Qualifications

High School diploma or equivalent.
Excellent attendance record.
Minimum 4 years’ dispatch or call center experience.
Strong coaching/development background.
Demonstrated ability to multi-task in a highly detailed environment.
Excellent workflow coordination skills.
Outstanding communication and people skills.
Sound judgment and critical thinking skills.
Ability to solve problems and prioritize tasks effectively.
Self-motivated.
Ability to remain calm and effective in high-pressure situations.

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Privacy Policy

PRIVACY NOTICE TO CALIFORNIA JOB APPLICANTS

Alert 360 Opco, Inc. dba Alert 360 and/or any affiliated entities (collectively, the “Company” or “we”) provide this California Privacy Notice (“Notice”) to describe our privacy practices with respect to our collection of Personal Information as required under the California Consumer Privacy Act (“CCPA”). This Notice applies only to job applicants and candidates for employment who are residents of the State of California (“Consumers”) and from whom we collect “Personal Information” as defined in the CCPA. We provide you this Notice because under the CCPA, California residents who are job applicants qualify as Consumers. For purposes of this Notice, when we refer to Consumers, we mean you only to the extent you are a job applicant who resides in California.

Information We Collect From or About Job Applicants

For Business Purposes, we may collect Personal Information from you in a variety of different situations and using a variety of different methods, including, but not limited to, on our website, your mobile device, through email, in physical locations, through written applications, through the mail, and/or over the telephone. Generally, we may collect, receive, maintain, and use the following categories of Personal Information, depending on the particular purpose and to the extent permitted under applicable law:

CATEGORY	DESCRIPTION OF RECORDS	Retention Period (Minimum)
Mobile Device Security Information	Information collected when you navigate, access or use any of our websites via mobile device, including device type, software type; Data identifying mobile devices accessing Company networks and systems (whether by employees, customers, or others), incl cell phone make, model, & serial number, cell phone number, and cell phone provider.	Duration of relationship plus 4 years
Visual, Audio or Video Recordings	Surveillance camera footage, which may record or capture video or images of employees, customers, visitors, vendors, and anyone else in our stores, offices, or facilities.	Duration of relationship plus 6 years
	Pictures, images, photos or videos of employees or customers posted on our sites/social media, to which the Company or its managers have access/control or that are submitted to the Company by another employee, customer or third party.	Duration of relationship plus 6 years
	Audio Recordings - alarm triggered audio w/ the central station or with CSC representatives	Duration of relationship plus 6 years
Talent Acquisition, Recruiting & Hiring Records	Job applications, resumes, cover letters, reference checks, background checks, letters, communications, interview notes, assessment forms, offer letters, Wage Opportunity Tax Credit (WOTC) information or data received from applicants or candidates who never became employed by the Company	4 years after decision to fill the position
Talent Acquisition, Recruiting & Hiring Records	Information regarding prior job experience, positions held, names of prior supervisors, and when permitted by applicable law your salary history or expectations.	4 years after decision to fill the position
Personnel Files & Individual Employee Records	Social Security number, date of birth, driver's license, state ID card, passport, EEOC Forms,	Duration of relationship plus 6 years
	Contact Info - Home, postal or mailing address, email address, home phone number, cell phone number.
	Information from resumes regarding educational history; information obtained from transcripts or records of degrees and vocational certifications obtained.
	Based on analysis of the personal information collected, we may develop inferences regarding job applicants’ predispositions, behavior, attitudes, intelligence, abilities, and aptitudes for purposes of recruiting and hiring assessments and decisions.
Immigration Records	Work visa applications, correspondence, and records	If not employed, 3 years; if employed, duration of employment plus 3 years

Of the above categories of Personal Information, the following are categories of Sensitive Personal Information the Company may collect:

Personal Identifiers (social security number, driver’s license or state identification card number, passport number)

Personal information does not include:

Publicly available information from government records.
Information that a business has a reasonable basis to believe is lawfully made available to the general public by the job applicant or from widely distributed media.
Information made available by a person to whom the job applicant has disclosed the information if the job applicant has not restricted the information to a specific audience.
De-identified or aggregated information.

How We Use Personal Information and Sensitive Personal Information

The Personal Information and Sensitive Personal Information we collect, and our use of Personal Information and Sensitive Personal Information, may vary depending on the circumstances. This Notice is intended to provide an overall description of our collection and use of Personal Information and Sensitive Personal Information. Generally, we may use or disclose Personal Information and Sensitive Personal Information we collect from you or about you for one or more of the following purposes:

To fulfill or meet the purpose for which you provided the information. For example, if you share your name and contact information to apply for a job with the Company, we will use that Personal Information in connection with your candidacy for employment.
To comply with local, state, and federal law and regulations requiring employers to maintain certain records (such as immigration compliance records, travel records, personnel files, wage and hour records, payroll records, accident or safety records, and tax records), as well as local, state, and federal law, regulations, ordinances, guidelines.
To evaluate, make, and communicate decisions regarding your job application and candidacy for employment.
To obtain and verify background check and references.
To communicate with you regarding your candidacy for employment.
To evaluate and improve our recruiting methods and strategies.
To engage in lawful monitoring of job applicant activities and communications when they are on Company premises, or utilizing Company internet and WiFi connections, computers, networks, devices, software applications or systems.
To evaluate job applicants and candidates for employment or promotions.
To obtain and verify background checks on job applicants and to verify employment references.
To engage in corporate transactions requiring review or disclosure of job applicant records subject to non-disclosure agreements, such as for evaluating potential mergers and acquisitions of the Company.
To evaluate, assess, and manage the Company’s business relationship with vendors, service providers, and contractors that provide services to the Company related to recruiting or processing of data from or about job applicants.
To improve job applicant experience on Company computers, networks, devices, software applications or systems, and to debug, identify, and repair errors that impair existing intended functionality of our systems.
To protect against malicious or illegal activity and prosecute those responsible.
To prevent identity theft.
To verify and respond to consumer requests from job applicants under applicable consumer privacy laws.

Sale/Sharing of Information to Third Parties

The Company does not and will not sell your Personal Information or Sensitive Personal Information for any monetary or other valuable consideration. The Company does not and will not share your Personal Information or Sensitive Personal Information for cross-context behavioral advertising.

Access to Privacy Policy

For more information, please review the Company’s Privacy Policy at https://www.alert360.com/privacy-cookie-policy/.

By signing below, I acknowledge and confirm that I have received and read and understand this disclosure and I hereby authorize and consent to the Company’s use of the personal information and sensitive personal information it collects, receives or maintains for the Business Purposes identified above.

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