Alert 360 was awarded 'Best Place to Work' for six consecutive years in a row!
Are you part tech guru and customer service savvy? Do friends refer to you as a problem solver? Are you the one your grandparents call when they need help with newfangled gadgets? At Alert 360, we provide home and business owners leading smart security and home automation solutions, and as a Call Center Technical Support Specialist, you'll advance your skills within our rapidly growing industry to help home-- all from the comfort of an air-conditioned national support center and comfy chair.
SHIFT HOURS - CALL CENTER ENVIRONMENT
- 2nd shift (2pm-10:30pm)
- Training schedule is M-F 8-5 for the first 3 weeks
- One weekend day REQUIRED
- Must be flexible and willing to arrive early or leave later as customer needs dictate.
ESSENTIAL DUTIES AND RESPONSIBILITIES OF THE TECH SUPPORT AGENT
- Provide over-the-phone technical support to our residential and commercial customers who need assistance or have questions about their security or automation equipment.
- Provide technical support to customers by researching and troubleshooting problems, while maintaining customer safety.
- The ability to listen, communicate, identify the root cause and respond accordingly.
- The ability to empathize with customers and provide a calm, positive experience.
- Ability to make sound decisions and use proper discretion in handling customer issues within company guidelines.
- Deliver world-class customer service that builds customer satisfaction and loyalty.
DESIRED SKILLS AND EXPERIENCE OF THE TECH SUPPORT AGENT
- Prior technical support experience is required.
- Ability to learn to troubleshoot consumer-facing hardware and software such as cameras, alarm panels, z-Wave devices, sensors etc.
- Ability to adapt to a fast-paced call center environment.
- Stable work history
- A willingness and desire to assist others.
- Great interpersonal skills and prior customer service experience, preferably in a call center environment.
- Prior security industry experience is a plus