As a Product Owner at Kapitus, you will be responsible for helping our internal customers find ways to succeed and provide ways to help them grow the company. We are seeking a strategic and driven Product Owner to lead the vision, execution, and continuous enhancement of internal tools and systems powering our Customer Service and Collections teams. This role is critical to enhancing the post-funding customer experience and enabling operational efficiency through thoughtful, data-informed product development.

You’ll be responsible for managing the product backlog, collaborating with cross-functional stakeholders, and delivering features that drive measurable business outcomes. Success in this role requires a balance of strategic thinking, operational insight, and executional excellence.

What You’ll Do:

• Craft a vision and strategy based on input from customers, stakeholders, and the development team that can be clearly communicated to all levels of the organization.
• Collaborate with stakeholders to gather requirements; own and manage the product backlog, balancing stakeholder input and value-based metrics to prioritize features for development.
• Define clear, actionable user stories, acceptance criteria and outcome statements.
• Continuously adapt the plan by adjusting scope and priorities to deliver the most valuable solutions possible.
• Identify opportunities to improve internal efficiency and the customer journey through automation and tool enhancement.
• Ensure all product work meets compliance and regulatory standards.
• Collaborate with data analysts to create dashboards and reports that provide insights into tangible outcomes such as product performance and user engagement.
• Leverage Salesforce capabilities to optimize customer relationship management and streamline operations.

What We’re Looking For:

• Bachelor’s degree in Business, Marketing, Information Systems or related fields
• 5+ years of experience as a Product Owner delivering measurable business value, ideally in lending, financial services or other regulated industry.
• Ambiguity doesn’t intimidate you – it energizes you. You have an experimental mindset that spurs you to test ideas and validate assumptions using data.
• You have great communication and collaboration skills, an innate sense of user empathy, and an obsession with delivering solutions that provides value to end-users.
• You are comfortable balancing qualitative feedback and quantitative data to drive decisions; you are a proactive problem solver with strong analytical and critical thinking skills.
• Confident working in Agile environments and collaborating closely with cross-functional teams.
• Salesforce knowledge: Experience in using Salesforce for CRM and operational enhancements.
• Experience with API integration and a strong understanding of how to use APIs to enhance product functionality.
• Proven ability to define and track KPIs and success metrics to measure product impact and drive continuous improvement.
• Desired experience partnering with Customer Service, Collections, or internal operations, and understanding their tools and pain points.

Kapitus Total Rewards Package Includes: 

• Competitive Base Salary Range of $96,300 – $154,400. Kapitus is providing this as a good faith salary range to comply with applicable law. The applicant’s final salary will depend on a number of factors including the applicant’s geographic location, skills, and experience.
• Annual Incentive Compensation Eligibility – Up to 10% annually
• Health Insurance: We offer comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC), with various coverage levels available to meet the needs of our employees and their families.
• 100% Company Paid Insurances: Kapitus fully covers the cost of basic short-term and long-term disability insurance, as well as vision insurance, ensuring our employees have comprehensive protection without any personal expense.
• Voluntary Insurance: Supplemental life insurance as well as enhanced short- and long-term disability coverage are available through Mutual of Omaha, providing additional security for our employees. Additionally, Colonial Accident and Hospitalization insurances are also available, offering further protection against unforeseen events.
• Paid Maternity and Parental Leave: Beyond state-mandated leave policies, Kapitus provides company-paid maternity and parental leave, supporting our employees during important family milestones.
• LifeBalance Program: Enhance your lifestyle with our LifeBalance membership, which offers discounts on outdoor activities, the arts, health, and fitness. Additional benefits include:
  • Pet and car insurance discounts.
  • Financial services such as LegalShield.
  • Relaxation and stress management tools, including a fully covered annual subscription to The Calm App.
• Plum Benefits Discount Program: Access exclusive discounts on shows, travel, car rentals, and more, enriching your personal and family life.
• Tuition Reimbursement: Pursue further education with up to $5,000 annually in tuition reimbursement, plus opportunities to attend relevant conferences and career development events.
• Transit Reimbursement: We also offer transit reimbursement for all work-related travel, supporting your involvement in career and personal development activities.
• Paid Time Off and Sick Time
• Retirement Benefits: Our 401K plan is managed through Fidelity, featuring a 25% match on employee contributions, helping you plan for a secure financial future.

About Kapitus: 

Kapitus is one of the most reliable and respected names in small business financing. As both a direct lender and a marketplace built with a trusted network of lending partners, we can provide small businesses with the financing they need when, and how it is needed.  

We have spent our entire existence building a culture that makes us excited to come to work in the morning. Our company is fast paced, teammates need to be self-directed and have an internal motivation to do the right thing, even when the right thing takes a lot of hard work.  

We show our teammates our appreciation by offering great benefits, competitive pay and solid opportunity for growth.  

Company Mission: 

At Kapitus, our mission is to help small business owners grow their organizations by providing tailored, transparent, and ethical financing solutions. We invest in every business owner’s story and we are dedicated to building lasting relationships to champion their goals. We promise to keep the best interests of our clients at the center of the financing process by operating with transparency, fairness, and integrity.

Consideration will be given to qualified remote candidates residing in states where Kapitus and/or one of its subsidiaries has an established physical presence. 

Please see above!