Lodging Front Desk Agent at The Pearl Hotel

Job Summary: The Front Desk Agent is pivotal in ensuring a smooth check-in and check-out process for hotel guests. With a warm welcome, they address inquiries, recommend local attractions, and handle phone calls professionally. Their focus is on creating a memorable and enjoyable experience, embodying a commitment to exceptional guest service.

Job Responsibilities: 

• Register guests, fulfilling requests whenever possible
• Manage smooth check-in and check-out processes
• Handle payments and promptly resolve billing issues
• Answer phones and emails professionally
• Maintain a clean and tidy front desk area
• Assist with luggage storage and special requests
• Provide accurate information about rooms, rates, and amenities
• Offer recommendations for local activities and restaurants
• Keep accurate records of check-ins and check-outs
• Collaborate with housekeeping for room readiness
• Confirm group reservations and arrange VIP services
• Upsell additional facilities and services
• Arrange transportation for guests
• Proactively address guest needs and resolve issues
• Adhere to Forbes 4-star luxury standards
• Perform any other assigned duties

Education and Experience:

• Adequate education and literacy for reading product labels and effective communication with guests.
• Proficiency in basic English reading, writing, and speaking preferred.
• Previous customer service experience and hospitality experience are advantageous.

Knowledge, Skills, & Abilities:

• Strong attention to detail and thoroughness in tasks.
• Discreet and respectful of guests' privacy.
• Consistent delivery of work to the highest standards.
• Pleasant and friendly interaction with guests.
• Effective operation of Microsoft Office applications.
• Clear and professional communication skills.
• Knowledge of local areas and attractions.
• Building professional relationships with local services.
• Familiarity with resort check-in software.
• Efficient resolution of client issues in a friendly and timely manner.

 The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. St. Joe Hospitality reserves the right to amend and change responsibilities to meet business and organizational needs.