Lead Facilities Technician at The Pearl

Job Summary: The Facilities Technician II ensures the property is in top-notch condition for guests and associates. Reporting to the Chief Engineer, you are accountable for maintaining various systems and building components, such as mechanical and electrical systems, pumps, HVAC, refrigeration, plumbing, locks, furniture, paint, wall coverings, tile, and other equipment. Collaborating as needed, you also provide support to the Facilities Technician I.

Job Responsibilities: 

• Perform independent maintenance tasks in guest rooms and hotel buildings (plumbing, electrical, HVAC, painting, furniture assembly).
• Troubleshoot and conduct mid-level repairs in plumbing, HVAC, painting, and sheet rock.
• Collaborate with skilled maintenance or contractors for complex issues.
• Conduct routine checks and proactive maintenance in assigned areas.
• Update and manage work order tickets promptly.
• Communicate effectively with relevant departments for work orders.
• Respond promptly to work orders, ensuring timely resolution.
• Perform preventive maintenance in guest rooms.
• Possess in-depth knowledge of department equipment.
• Demonstrate knowledge of emergency equipment and procedures.
• Maintain a superior guest room product according to hotel standards.
• Strictly adhere to the hotel's HAZMAT program.
• Adhere to the hotel's work order system, prioritizing tasks.
• Foster teamwork and responsiveness, undertaking tasks consistent with hotel standards.
• Observe and adhere to all department rules, regulations, and dress code.
• Monitor services provided by external contractors and vendors.
• Ensure safety and security throughout the hotel.
• Maintain exterior grounds, parking areas, and public access areas.
• Provide direct assistance to Facilities Tech I as needed.
• Maintain documentation of daily logs, readings, and building inspection programs.
• Undertake any other duties as assigned by superiors.

Education and Experience: 

• Essential education and literacy skills for product label identification and effective communication with guests.
• Proficiency in reading, writing, speaking, understanding, and communicating in basic English is preferred.
• Mandatory customer service experience; all technicians expected to interact effectively with guests.
• Strong preference for mechanical or technical experience in building maintenance.
• Computer literacy and proficiency in processing work tickets is required.
• Minimum of 1-3 years of building maintenance experience. 

Knowledge, Skills, & Abilities: 

• Detail-oriented and thorough with a commitment to high standards.
• Discreet and respectful of guest privacy.
• Consistently delivers work at the highest standards.
• Engages with guests in a pleasant and friendly manner.
• Excellent written and verbal communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficient in heating, cooling, and pumping systems.
• Strong plumbing knowledge.
• Well-versed in electrical applications and safety.
• Working knowledge of appliances.
• General maintenance expertise in paint and carpentry.
• Effective multitasking with jobs, radio communication, and guest interactions.
• Ability to interpret a variety of instructions.