Position Title: Receptionist, Human Services

Exemption: Non-exempt

Department: Corporate Services

Reporting: Vice President, Corporate Services

Date: July 2025

Job Summary:

This position has primary responsibility for providing efficient administrative support to the Human Services team and coordination with Operations team across Center as necessary. The Receptionist will be the first point of contact for Veterans and visitors to the Human Services offices, and coordinate across multiple teams on a variety of administrative tasks. This position will handle the flow of people through the second floor and proactively administer the day-to-day processes that support the efficient running of the day-to-day operations. This position will attend to visitors and building security personnel to ensure efficient and pleasant visitor experiences. As a representative of NECHV, handle all inquiries in person, over the phone and supply general information and direction regarding the organization to Veterans and visitors. The Receptionist will provide administrative support to Human Service Directors and team as necessary and must have the ability to interface successfully with all other Departments of the Center.

Responsibilities:

• Act as the first point of contact within reception area greeting Veterans and coordinating their meeting times with Human Service team members.
• Coordinates the greeting, screening and direction of Veterans arriving at the Human Services department, screens and directs Veterans and staff, including checking for appropriate ID badges.
• Provide Administrative support on a variety of projects and/or tasks to support the Human Services Team.
• Responsible for efficient scheduling of classrooms and meeting rooms, as well as appointments for Veterans.
• Works with Intake Process to initiate and coordinate the most efficient processes effectively to ensure best intake experience to Veterans.
• Posts absentee staff members daily, including partial day absences.
• Attend Operations meetings, Human Services meetings and others, as necessary.
• Maintains bulletin boards for cleanliness and timeliness/relevance of information.
• Maintain office supplies, coffee area supplies, receive and directs deliveries appropriately.
• Assists with Facilities-related issues for the office, proactively maintaining organization and efficiency of the office and workspaces.
• Maintains security protocol by following procedures and monitoring door.
• Responsible for maintaining a safe and clean reception area and conference rooms daily.
• Assists with special projects as requested.

Skills and Experience:

• Bachelor’s Degree preferred.
• Advanced computer skills; proficient in MS Office with particular focus on calendar Management.
• Minimum of two years of customer service, administrative or related experience.
• Excellent organizational, communication (verbal and written) and listening skills.
• Professional and proactive demeanor, welcoming attitude.
• Extraordinary work attitude with a Veteran focus.

Essential Functions:

• Ability and desire to deliver the highest customer service experience to all internal and external customers.
• Ability to multi-task in a fast paced, multi-priority environment.
• Proficient in MS Office with ability to quickly adapt to new tools and processes.
• Possess the highest level of integrity, confidentiality and discretion.
• Proactive and detail oriented with the ability to manage and meet deadlines.
• Punctual, dependable, and flexible.
• Maintain and promote a focus on continuous improvement.
• Contribute to incident reports and paperwork generated related to position.
•   Able to sit for extended periods of time to accomplish work and able to navigate 9 flights of stairs.