Position Title: Supportive Services for Veteran Families (SSVF) Stabilization Case Manager

Department: Human Services

Exemption: Non-Exempt

Supervisor: SSVF Stabilization Services Program Manager

Job Summary:

As part of the Supportive Services for Veteran Families (SSVF) Team, work with all aspects of the program, including outreach, community referrals, Rapid Resolution, intake and assessment, case management, rapid re-housing, homelessness prevention and housing stabilization. Develop relationships with landlords and property managers for permanent housing placements and retention. Liaison to all SSVF Team members, collaborating organizations, vendors and other human services and government agencies. Work to ensure successful outcomes and program objectives for Veteran families who are experiencing or at risk of homelessness. Dedicated to working with components of the SSVF Program – Rapid Resolution, rapid housing, re-housing within 90 days of losing housing, and housing stabilization and prevention. 

Responsibilities:

• Rapidly enroll SSVF participants through coordinated outreach attempts working closely with the SSVF and NECHV teams and collaborating organizations.
• Ensure participants qualify for the program and work to connect Veterans with community resources and stabilization services to assist them in rapidly resolving their housing crisis. 
• Once a participant is screened to meet program criteria, ensure time sensitive SSVF funds and /or services, working closely with the SSVF leadership team and other SSVF team members, as needed. 
• Ensure compliance with and understanding of the SSVF Program Guide
• Develop and maintain relationships with landlords and property managers, advocating on behalf of SSVF participants.
• Work with participants to assess housing barriers, needs and preferences.
• Develop short term housing plans, longer term housing retention and stabilization goals in collaboration with participants.  Work to develop Veteran-Centered Integrated Services Plans with other team members, as needed.
• Provide time sensitive referrals as indicated through housing plan, to ensure rapid housing and housing retention and stabilization, including connection to the VA and other financial benefits, employment, legal services, mental health / family / substance use, medical, transportation, food assistance, childcare, etc.
• Connect and refer Veterans to organizations and programs to mitigate barriers to housing, e.g.: credit, legal, rental history.
• Identify apartment, SRO, and other appropriate housing vacancies, and travel to potential placements with participants as needed.
• Ensure rapid and smooth transitioning into the community, coordinating and securing rental assistance, furniture banks and moving assistance with NECHV and other community agencies before utilizing SSVF funds.
• Utilize and coordinate housing efforts with representatives from NECHV, VA - HUD/VASH, local Housing Authorities, and other programs working with homeless assistance. Ensure timely completion of subsidized housing applications for all eligible Veterans.
• Assist with post-placement housing stabilization services via follow up (weekly and tapering off to monthly as needed), reporting back to team to help ensure Veterans are connected to needed community-based resources to assist them in sustaining their housing.
• Engage in Case Conferencing.  Review cases during SSVF weekly meetings and meetings with collaborating internal and external providers.
• Ensure compliance with SSVF and internal documentation requirements and standards 
• Work closely with the Stabilization Services Coordinator to ensure timely and accurate data entry practices.
• Attend Program, Department meetings and trainings, as well as meetings with collaborating agencies as required.
• Perform other SSVF duties as assigned.