POSITION SUMMARY

The overall responsibility of the Logistics Account Executive for Epes Logistics Services, Inc. is to develop book of business with both current and new accounts. The LAE will also act as the liaison between client, carrier, shipper, and receiver while managing the movement of the client’s goods, ensuring that they are picked up, transported and delivered on time to meet or exceed the client’s expectations.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Telemarket to develop current and new business opportunities for Epes Logistics.  Build a portfolio of clients by researching and seeking out prospects via sales calls.

Develop a target account list that will be subject to continual additions.

Determine unprofitable or below-market rates within customer rate schedule and propose increases or adjustments as needed.

Determine and evaluate customer needs, prepare sales presentations, negotiate and formulate rate proposals, provide needed customer service follow-up, and prepare sales correspondence as needed.

Resolve customer concerns and complaints.  Talk with customers by phone on a daily basis, identifying stated needs and developing programs to meet customer expectations.

Enter into ELS Database orders for load pick-ups which will provide accurate customer billing and carrier settlements.

Coordinate designated carrier-to-customer pick-up with time of pick-up, delivery, and special instructions as directed by the customer.

Responsible for securing adequate capacity for freight booked.

Responsible for decisions and implementation of pick-up and delivery to ensure customer requirements are met.

Responsible for tracking and tracing loads enroute, scheduled for pick-up, and those with delivery status.

Responsible for tracking affiliate carriers via ELS Database for on-time service.

Responsible for handling complaints concerning billing or service rendered on capacity side.

Coordinate and monitor performance of affiliate and partner carriers.

Work with dedicated carriers to ensure commitments are met.

Adhere to and comply with Federal, State, DOT, OSHA, and Company rules and regulations.

Demonstrates support to the Epes Carriers, Inc. Quality Management System and its objectives, as applicable.

Work with the Vice President of Quality to establish and promote a true quality improvement process to include the Quality Management System at the company with the involvement of all personnel.

Perform other duties as assigned or become necessary.

PRIORITIES SERVED

• Development of current and new business opportunities

PERFORMANCE MEASUREMENTS

• Number of new accounts or carriers for dedicated lanes per week.
• Profitability of ongoing operations.
• Customer retention.
• Contributing to the overall Operating Performance of the Company
• Adherence to budget in areas of responsibility
• Quality of Input to Corporate and Departmental Objectives. Identifying areas of improvement and development of corrective measures.
• Maintain a positive behavior standard by acting and communicating in a manner that is professional and helps you get along with customers, clients, co-workers and management.

SUPERVISORY RESPONSIBILITIES

• None at this time.

DESIRABLE QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of 2 years of transportation/logistics sales experience.
• Minimum of 2 years of transportation/logistics operations experience.
• Excellent work history with proven track record.
• College degree in marketing, business, transportation or related field.
• Strong computer/PC skills (Excel, Word) including typing.
• Professional, clean, neat appearance.
• Ability to pass drug test.
• Valid driver license with good driving record.
• No convictions of serious crimes.
• Ability to travel as needed.

COMMUNICATION SKILLS

• Ability to read and comprehend general instructions, correspondence, and memos. 
• Ability to read and interpret general business periodicals.
• Ability to write reports and business correspondence.
• Ability to present information effectively, to speak before groups of employees, customers, outside consultants, and respond to questions or comments. 

OTHER NECESSARY SKILLS

• Ability to communicate clearly and effectively.  Excellent oral, written, and listening skills.
• Ability to work independently; initiative; self-starter.
• Ability to integrate and analyze data.  Strong presentation skills.
• Ability to work on confidential matters.
• Ability to plan and organize workload; attention to detail.
• Ability and flexibility to handle pressure and work with interruptions.
• Ability to interact, in a professional manner, with employees and customers.
• Ability to secure information from inter-departmental personnel.
• Ability to work flexible hours as needed.
• Ability to implement lower costs effectively.
• Ability to handle multiple priorities.
• Willingness to learn and accept responsibility.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to determine reasonableness of detail and summary information as related to accounting reports.  Ability to define problems, collect data, establish facts, and draw valid conclusions.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, reach with hands and arms, climb, balance, stoop, kneel, crouch, talk, and hear.  The employee must be able to drive for various distances.  The employee will work on a computer more than 40% of the time and must have good hand/finger dexterity.  Specific abilities required by this job include distance vision, close vision, and ability to focus.  The employee must occasionally lift and/or move up to 25 pounds and occasionally roll or move up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.