Insurance Verification Specialist, Part-time

Summary:

The Insurance Verification Specialist is responsible for verifying patient insurance coverage, benefits, and eligibility to ensure accurate billing and reimbursement. This role is essential to the admissions process, confirming financial responsibility and communicating coverage details to patients and internal teams. The Insurance Verification Specialist upholds the philosophy, goals, and objectives of Hospice Savannah and consistently demonstrates the organization’s core values and commitment to service excellence.

Core Values:

The Insurance Verification Specialist is expected to model Hospice Savannah’s corporate values:

• Excellence – I bring my best every day.
• Accountability – I take responsibility for my own performance.
• Compassion – I impact life’s most sacred moments.
• Teamwork – I can’t do my job without you.
• Stewardship – What I do today ensures tomorrow.

Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum of 3 years of experience in insurance verification, medical billing, or healthcare admissions.
• Knowledge of ICD-10 coding.
• Strong understanding of commercial insurance, Medicare, Medicaid, and managed care plans.
• Proficiency in EMR systems and insurance portals; Microsoft Word, Excel, and Outlook.
• Excellent verbal and written communication and customer service skills.
• Strong time management, analytical, and critical thinking skills.
• Ability to interact professionally with staff, patients, families, physicians, insurers, and community partners.
• Must have access to a personal vehicle and an operable cell phone.
• Detail-oriented with strong organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Physical Demands:

• Moderate visual concentration, reading, and computer usage.
• Ability to lift up to 20 lbs. using proper body mechanics.
• Mobility to bend, twist, and stoop for filing and general office tasks.
• Ability to sit for extended periods at a computer.
• Daily contact with patients, families, medical staff, and vendors requiring excellent communication and professionalism.

Work Environment:

• General schedule: Monday, Wednesday, and Friday, 8:30 AM – 5:00 PM.
• Flexibility to work additional days/hours as needed.
• May encounter stressful situations related to end-of-life care.
• Potential exposure to infectious diseases; standard precautions required.
• Occasionally travel to locations within Hospice Savannah and surrounding counties using a personal vehicle.