Position Description: Outreach Manager

PROGRAM PURPOSE

The Urban Indian Center of Salt Lake (UICSL) is dedicated to our Mission of SERVING THE PEOPLE BY HONORING NATIVE CULTURES, STRENGTHENING HEALTH & WELLNESS PROGRAMS, & CULTIVATING COMMUNITY.

UNIFORM PERFORMANCE EXPECTATIONS

In terms of the performance of their respective responsibilities, all employees of the UICSL and our affiliates must rise to the level of expectations in which they:

• Fully uphold all principles of confidentiality and patient/client care.
• Adhere to the Standards of Conduct for UICSL, and all professional and ethical standards for the healthcare industry and/or their respective area(s) of expertise.
• Interact in an honest, trustworthy, and dependable manner with patients/clients and co-workers.
• Possess and utilize a strong sense of cultural awareness and interpersonal respect.
• Maintain a current insurable driver’s license in the State of Utah (if operating UICSL vehicles).
• Strive to learn and serve in compliance with federal regulations and UICSL policies and procedures, and to seek solutions for issues or problems they encounter in alignment with those resources.

POSITION SUMMARY

The Outreach Manager serves as a community liaison and is responsible for developing, implementing, and overseeing strategies to build relationships with tribal members, immediate community and partner organizations. They will increase the organization's presence across multiple platforms through social media, community engagement, and overall outreach. This role requires excellent communication skills, strategic thinking, and the ability to work collaboratively across multi-functional departments to achieve outreach goals.

This role supervises the Outreach Department and helps build relationships with community partners by ensuring programs are culturally sensitive, data-driven, and aligned with UICSL’s goals.  Under the direct supervision of the Director of Finance the incumbent will demonstrate specific and cultural sensitivity toward UICSL clients. This role is crucial to advancing our mission of “Serving the People”. The incumbent will have a flexible schedule as there will be a commitment of after-hours and weekends. All duties will be done in accordance with federal and state regulations that may apply.

The right candidate has exceptional interpersonal, verbal, and written communication skills, strong organizational and project management skills. Must have the ability to work independently and as part of a team. Is proficient with CRM tools, email marketing platforms, and social media management tools and have a passion for the organization’s mission and commitment to diversity, equity, and inclusion.

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES                                         

DUTIES & RESPONSIBILITIES:

• Manage the outreach team by providing guidance, training, and support to ensure high performance and adherence to organizational standards
• Ensure outreach programs reflect indigenous values by integrating native cultural perspectives, traditional knowledge, and spiritual values into outreach programming and community engagement efforts
• Develop and execute outreach strategies to engage targeted and appropriate communities and stakeholders through organizational programs, initiatives, and events.
• Build and maintain relationships with tribal partners, community organizations, media contacts, and key stakeholders.
• Coordinate events (e.g., workshops, seminars, open houses) to promote the organization’s mission and increase community engagement
• Manage and oversee outreach campaigns, including email marketing, social media engagement, and public relations efforts.
• Set long-term and short-term outreach goals through budgeting, communication, donor relationships, education of junior staff and volunteers, marketing, and event/project coordination.
• Track outreach activities and evaluate the effectiveness of initiatives; prepare regular reports on metrics and outcomes.
• Collaborate with internal teams (marketing, development, departments/programs) to align outreach strategies with overall organizational goals.
• Represent the organization at public events, community meetings, and conferences if the Executive Director is unable or in tandem with.
• Identify opportunities for partnerships and community collaborations that advance the organization’s mission.
• Oversee and collaborate with marketing on an integrated social media strategy across different platforms, participates/oversees outreach material creation, and overall website/media design
• Promote intergenerational engagement by working with UICSL staff to develop programming that brings together elders, youth, and community to strengthen cultural identity and values.

MINIMUM QUALIFICATIONS

PREFERRED QUALIFICATIONS

KNOWLEDGE, COMPETENCIES, AND CHARACTERISTICS (KCC)

WORK ENVIRONMENT

The work environment at UICSL involves normal office conditions and noise levels that can vary from low to moderate. Limited overnight travel may be required from time to time. This position may be exposed to certain health risks that are inherent when working within a health center facility.

PHYSICAL DEMANDS

While performing the duties of this job, an employee may frequently stand, walk, sit, bend, twist, talk and hear. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. An employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.

MENTAL DEMANDS

Workloads in this position are dynamic and range from an awareness of technical details, to engaging broad strategic ideas and discussions. The incumbent in this position will often work alone but must also be prepared to handle employee issues as required. This position will require the ability to multi-task and handle stressful situations that impact the UICSL on an organizational level, so the incumbent needs to demonstrate a high level of emotional balance. Group presentation and education tasks are common, and there are numerous applicable standards and deadlines associated with this position.

Disclaimer: The information in this document is designed to portray the general nature and level of work performance expected by employees in this position. It is not intended to be a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. Employees will be asked to perform other related and reasonable duties as needed by their direct supervisor.

Indian Preference Statement: As a federal contractor and in compliance with Sub-Chapter II, Chapter 14, Title 25 of the United States Code, the Act of April 16, 1934 (48 Stat. 596), as amended; and Section 7(b) of the Indian Self-Determination and Education Assistance Act, Pub. L. 93-638, 88 Stat. 2205, 25 U.S.C. 450e(b), UICSL gives preference in employment opportunities to American Indians/Alaska Natives (AI/AN) who can perform the work outlined in our Position Description(s) regardless of age, sex, religion, or tribal affiliation (subject to existing laws and regulations). UICSL also extends preference to AI/AN organizations and AI/AN-owned economic enterprises in the awarding of any subcontracts engaged under our funding agreement(s).

To the extent feasible and consistent with effective performance as a federal contractor, UICSL may give preference in employment and training opportunities to AI/ANs who are NOT fully qualified to perform the work outlined in our Position Description(s) regardless of age, sex, religion, or tribal affiliation (subject to existing laws and regulations); and UICSL may provide reasonable opportunities for training including on-the-job, classroom, or apprenticeship training designed to increase the vocational effectiveness of AI/AN employees.  

When UICSL is unable to fill our employment and subcontracting opportunities after giving full consideration and preference to AI/AN candidates, employees and/or subcontractors, UICSL will satisfy our needs by selecting non-AI/AN candidates and subcontractors in accordance with equal employment opportunity and affirmative action statues mandating that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. (48 CFR §52.222-26).