Major Areas of Responsibility:
1) Serves and creates a warm, enjoyable atmosphere for guests and is committed to exceeding guest
expectations
2) Answers questions regarding food and drink items and their presentation, ingredients and
accompanying items
3) Collects payment (credit cards, cash) for drinks and food served following company established
accounting procedures for all transactions in a timely manner
4) Hand sells certain items to enhance guest experience
5) Guides guests in selecting food and beverage items
6) Greets newly seated guests’ in a friendly and timely manner
7) Rings up orders on the computer
8) Follows responsible alcohol sales procedures for preventing intoxication and dealing with intoxicated
guests
9) Places accurate orders and attends to guest needs when delivering food and beverage. Checks
back after delivery of food to ensure guest satisfaction
10) Observes guests to respond to any additional needs
11) Maintains table appearance while observing silent service techniques
12) Attends pre-shift meetings according to schedule
13) Complies with company sanitation procedures
14) Keeps the manager fully informed of all problems or unusual matters of significance and takes
prompt corrective action where necessary or suggests alternative courses of action which may be
taken
15) Performs all duties and responsibilities in a timely and effective manner in accordance with
established company policies to achieve the overall objective of this position
16) Maintains a favorable working relationship with all other company employees to foster and promote a
cooperative and harmonious working climate which will be conducive to maximum employee morale,
productivity and effectiveness
17) Utilizes Company cultural training and available services to ensure that guests experience
supersedes expectations
18) At all times provides a favorable image of the Company to promote its aims and objectives and foster
and enhance public recognition and acceptance of all its areas of endeavor
19) Able to effectively card all guests who appear under the age of 30
