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PSR-Villa Point (PRN)

Job Details

OCH Ortho Clinic Owensboro - Owensboro, KY
PRN
Days

Description

  • The patient service representative (PSR) is responsible for a variety of administrative functions and patient care activities in support of the clinic to include – checking in/out patients, collecting co-pays, verifying insurance, scheduling appointments, and assisting clinical staff to provide support for the efficient delivery of patient care.
  • Job responsibilities: 
    • Opening and closing the office
    • Ensure waiting area is always neat
    • Answering phones and directing to appropriate department/staff
    • Create patient telephone encounters/actions/messages for other staff
    • Scheduling appointments
    • Screen patients for possible contagious illnesses and providing direction if patient should be seen via telemedicine
    • Scheduling referral appointments such as specialty care, diagnostic testing, PT, etc.
    • Entering patient demographics in to EMR
    • Verification of insurance eligibility and benefits
    • Obtain required forms (registration, health history, third party liability, NPP and consents)
    • Identify insurance coverages and distinguish between primary, secondary and tertiary
    • Obtain case in jury information for Workman’s Comp and MVA
    • Check patient in and out
    • Contact patients that no show or cancel/reschedule report from confirmation calls
    • Live confirmation calls for upcoming appointments
    • Obtain and enter referral information
    • Mark no shows in daily schedules
    • Scan demographic documents into the patients’ chart in EMR
    • Report daily on no shows and rescheduling trends
    • Open mail; distribute to appropriate individual/team
    • Collect co-pays, TOS payments, prepayments and any outstanding balances
    • Close out and balance cash drawer, complete bank deposit
    • Balance daily transactions
    • Run day end review and billing summary
    • Work front end billing denials
    • Obtain, log in/out, distribute to appropriate clinical staff and follow up on outstanding incoming forms: disability, FMLA, handicapped permits, etc.
    • Read and comprehend patient billing to answer general questions
    • General financial counseling: patient balances, payment options, setup payment plans
    • Prep daily schedules and identify outstanding balances for upcoming appointments
    • Have ability to communicate effectively (both verbal and written) with patient, physicians and other teammates
    • Liaison between patient and clinical staff
    • Additional tasks as assigned by the Management
    • Frequently accesses email to stay up to date on new information within the organization and promote a way of communication between staff
    • Performs all procedures according to established policies and procedures of OCH and adheres to Legal compliance policies and other regulatory issues

Qualifications

  • Education: High school diploma or GED
  • Experience: Preferred 1 year
  • Additional requirements 
    • High school diploma or equivalent
    • 1 year of medical office experience
    • Customer service skills
    • Knowledge of medical terminology preferred
    • Experience with E-Clinical Works a plus
    • Must be detail oriented
    • Strong organizational and time management skills
    • Excellent verbal and written communication skill
    • Strong sense of discretion and professionalism
    • Strong multi-tasking skills
    • Critical thinking skills

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